Service Manager

Overview

Orkin Service Manager – you will be the quality control ensuring top‑notch service from the industry leader with almost 125 years of experience.

As a Service Manager you protect homes and businesses, train and develop Orkin Pros, and balance technical knowledge with empathy and integrity. Your commitment to exceeding customer expectations drives team performance and revenue growth, and you can earn a reward trip for top performers.

Beyond the job, you’ll have a career with growth potential, benefits, a company vehicle, competitive pay, a 401(k) program, and opportunities to volunteer and give back.

With Orkin’s award‑winning training you receive all the tools and technology you need – no industry experience required. Pests keep coming back, making the industry recession‑resistant.

You will:

• Lead the entire service operation after training
• Motivate the team to provide world‑class service, prioritizing safety
• Conduct yourself with professionalism and integrity toward customers and coworkers
• Assist in recruiting top talent for the service team
• Train and develop Orkin Pros through hands‑on management
• Lead training meetings and oversee the Orkin Pro Ride‑A‑Long program
• Ensure customer expectations are met or exceeded through inspections, proposals, and exceptional customer service
• Champion innovation by supporting adoption of new products, services and technology
• Monitor scheduling, routing and inventory to drive efficiencies and productivity

• Starting salary: $65,000 – $75,000 per year
• Company vehicle with gas card
• Company‑provided iPhone and iPad with sales software
• Comprehensive benefits (medical, dental, vision, maternity, life insurance)
• 401(k) plan with company match and employee stock purchase plan
• Paid vacation, holidays and sick leave
• Employee discounts, tuition reimbursement and dependent scholarship awards
• Industry‑leading, quality training program

• Career potential in a reliable, recession‑resistant industry
• Opportunity to build loyalty and trust with customers
• Expectations of accountability and commitment
• Team‑oriented work culture
• Continuous learning, improvement and leadership development
• Community support and civic engagement
• Mission‑driven company values:
• Safety
• Professionalism
• Empathy
• Integrity
• Innovation

• Sales experience preferred
• High‑school diploma or equivalent required
• Valid driver’s license required
• Ability to obtain required pesticide license/certification if needed (paid by company)
• Ability to work independently in the field, manage route‑based assignments and interact with customers inside businesses and homes

Candidates must meet the physical job requirements and safely perform job duties with or without accommodations:

• Safely use a ladder within manufacturer weight capacity
• Lift and carry up to 50 lb
• Access crawl spaces, attics, confined spaces, rooftops, etc., including ability to climb, balance, stoop, kneel, crouch or crawl
• Wear personal protective equipment (PPE), sometimes requiring an OSHA‑compliant respirator
• Willing to work in varying weather conditions

Orkin is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer. We will consider for employment all qualified applicants in a manner consistent with applicable federal, state and local laws.