HVAC Service Technician III

The HVAC Service Technician III applies general knowledge to assist with moderately complex projects and assignments within the Technician Services family. Works under general supervision.
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* Key Responsibilities:

*** Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
* Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
* Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
* Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
* Completes routine maintenance and equipment cleaning as needed or required
* Responsible for delivery and removal of parts and equipment needed to complete service work
* Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
* Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
* Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
* Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
* Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
* Represents the company professionally, honestly, and ethically in all business matters and activities
* Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
* Performs similar/other duties as needed or assigned
* Regular, reliable attendance
** Health & Safety

Roles and Responsibilities **:
* Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
* Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
* Corrects substandard acts or conditions within area of control
* Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
* Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn
* Complies with the general rules as prescribed by company program(s) procedure(s)
* Operates devises or equipment as prescribed by company program(s) or procedure(s)
* Participates in any safety initiatives, teams, or committees
* Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
* Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
* Does not perform act that may endanger the safety or well-being of others
* Does not engage in any pranks, contests, or rough boisterous behavior
* Works in compliance with applicable legislative requirement
** Desired Skills and

Qualifications:

*** High school diploma or GED with additional training and 4+ years’ experience in HVAC with technical training certification required
* Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
* EPA and safety certifications required
* Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
* Proficient mechanical aptitude and the ability to operate all necessary…