Principal Revenue Strategy & Operations Manager

Principal Revenue Strategy & Operations Manager

United Kingdom

Bloomreach is building the world’s premier agentic platform for personalization
. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing
  , taking the work out of workflows, and reclaiming the creative, strategic, and customer‑first work marketers were always meant to do.

And we’re building all of that on the intelligence of a single AI engine —
Loomi AI
— so that personalization isn’t only autonomous… it’s also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

About the Role

The Principal Revenue Strategy and Operations Manager is responsible for optimizing and scaling the end-to-end revenue and customer lifecycle across the EMEA region—and potentially APAC. This role partners closely with Sales, Marketing, Customer Success, Finance, and Product to drive operational excellence, improve forecasting accuracy, increase retention and expansion, and ensure a seamless customer experience from lead to renewal.

• Analyze complex information—both quantitative and qualitative—to guide our Go‑To‑Market (GTM) strategy and exceed revenue targets.
• Support the design and execution of sales processes, territory models, and capacity planning.
• Partner with Sales leadership on quota setting, compensation plan design, and performance management.
• Define and optimize onboarding, adoption, renewal, and expansion workflows.
• Partner with CS leadership to improve retention, NRR, churn reduction, and time‑to‑value.
• Support the design and roll‑out of playbooks for customer engagement, renewals, and risk management.
• Ensure a consistent, high‑quality customer experience across the lifecycle.

• Manage and develop a team of revenue and customer operations professionals.
• Act as a strategic partner to Sales, Marketing, CS, Finance, and Product leadership.
• Lead change management for new processes, tools, and operating models.
• Drive alignment across GTM teams to support company growth goals.

• Evaluate and continuously improve existing GTM processes, systems, and organizational structures through standardization, documentation, and automation.
• Design and implement operating cadences that promote compliance, efficiency, and consistency across the GTM team (e.g., pipeline hygiene, account ownership protocols, and account planning).
• Proactively identify and deploy best practices to increase seller effectiveness, operational alignment, and job satisfaction—tailored to regional dynamics in EMEA and APAC.

Qualifications

• 8+ years of experience in Revenue Operations, GTM Strategy, Management Consulting, or related functions at high‑growth SaaS or enterprise tech companies.
• Proven ability to lead complex cross‑functional initiatives with measurable business impact.
• Strong analytical and problem‑solving skills with proficiency in data visualization and dashboarding tools (e.g., Tableau, Looker).
• Excellent communication and storytelling abilities with experience presenting to executive audiences.
• Deep understanding of sales and marketing processes, systems (e.g., Salesforce, Clari), and GTM metrics.
• Experience supporting EMEA and/or APAC markets strongly preferred.
• Bachelor’s degree required; MBA or equivalent advanced degree a plus.

• Experience in B2B SaaS, subscription, or usage‑based business models.
• Familiarity with forecasting methodologies and revenue recognition concepts.
• Experience supporting…