Accessibility Supply Operations Manager

Overview

Location: Remote (Must be based in the UK)

Duration: 6 months

This is an exciting opportunity to join a leading global platform that connects millions of people with unique accommodations and experiences, fostering authentic connections and making travel more accessible. As a partner to this innovative company, Aquent is seeking a talented individual to drive significant impact within their supply organization, specifically focusing on making travel more inclusive for guests with disabilities.

Your work will directly enhance user trust and booking confidence, creating scalable operations that can expand across diverse markets and offerings.

In this pivotal role, you will be instrumental in building and scaling operational programs that significantly improve the accuracy and completeness of accessibility features on listings. You will execute critical workflows to collect and verify accessibility information, collaborating closely with various cross-functional teams including engagement, media operations, community, and analytics. Your meticulous attention to detail, ability to navigate ambiguity, and strong operational rigor will be key to your success in enabling a more inclusive and confident booking experience for all users.

• Lead targeted supply initiatives to enhance offerings for guests with accessibility needs, particularly in anticipation of major events.
• Identify and integrate accessibility content into existing supply workflows, partnering with cross-functional teams to develop actionable guidance for hosts to increase feature adoption.
• Collaborate with media operations to leverage professional photography to capture accessibility features, with an eye towards scalable, high-quality, and cost-efficient solutions.
• Champion new hosts from the disability community by developing tailored outreach and onboarding processes that reduce friction, build trust, and expand the availability of accessible offerings.
• Support the vetting team in optimizing the accessibility vetting process through strategic host engagement and the integration of AI to boost validation efficiency and throughput.

• 5+ years of experience in operations, program management, supply operations, or similar roles.
• Demonstrated ability to build and scale operational workflows, resulting in measurable improvements in quality and efficiency.
• Strong analytical skills, with a proven comfort in using data to drive decisions (proficiency in Excel/Google Sheets is required).
• Proven ability to manage multiple work streams, prioritize effectively, and deliver exceptional results in dynamic and ambiguous environments.
• Strong stakeholder management skills, with a track record of successful cross-functional partnerships.
• Excellent written and verbal communication skills, capable of translating complex problems into structured plans and providing clear updates to leadership.
• Experience with quality assurance programs, process documentation, and operational tooling.

• Experience with in a marketplace environment.
• Proficiency in SQL.
• Prior vendor management experience.
• Previous experience with accessibility concepts and connections to the disability community.
• This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. If you have not received a response within 48 hours of your application, please assume that you have not been selected for progression to the next stage of the hiring process.

Our Client is an American company that operates a global community of Hosts and travellers. From inviting three guests to a San Fran home in 2007 to now welcoming more than 1 billion guests arriving in 100,000 cities around the world, this organisation is driven by the idea that anyone can belong anywhere.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.