Client Account Manager

## Client Account Manager Apply locations:
WEMEA  United Kingdom  Alloga AP7:
WEMEA  United Kingdom  Alloga AP9:
WEMEA  United Kingdom  Alloga AP2:
WEMEA  United Kingdom  Alloga AP1:
WEMEA  United Kingdom  Alloga AP3time type:
Full time posted on:
Posted Todayjob requisition :
R2610708

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Apply today!#
** Job Details**##

Job Purpose:

To manage a portfolio of current Order to Cash clients, oversee and report on service delivery, drive improvement, maintain contractual agreements and identify and secure further commercial opportunities.##
** Responsibilities:
** Service Provision
· To develop and maintain a positive relationship with Alloga’s current Client base, whilst actively supporting Alloga’s Company Strategy
· To present Alloga and its services to Clients in a professional manner through direct communications in face-to-face meetings, telephone calls, virtual meetings, e-mails, and any other communicative mediums
· To ensure all contact with Clients is responsive to their needs
· To ensure a schedule of business reviews appropriate to each Client is agreed, but at least one meeting per quarter, conducted with a planned agenda, the output of which can be demonstrated through meeting minutes or noted actions saved in the Client Accounts folder on the network
· To explore, scope and potentially implement new business (inc. Value Added Services) to the benefit of existing Clients, and support Alloga’s broadening of services. In turn, liaise with the relevant department where a Client identifies a service not yet available from Alloga
· Support the Implementation Manager as appropriate to ensure a successful go-live for new business
· To ensure a strong perception of Alloga’s service proposition from current Clients, providing effective communication to the business, or relevant department, where a Client’s perception of our services falls short of what would otherwise be expected
· To support Alloga’s Client Survey in securing an appropriate and timely response.  Furthermore, review all feedback provided, and where appropriate contribute to any improvements highlighted, and respond to the client in conjunction with the agreed Action Plan
· Where a Client’s Service is impacted by Alloga’s actions, to provide a positive contribution to resolution; demonstrated through ownership and potential mitigation of any loss that may be incurred by the Client and minimise the impact of any loss exposure to Alloga
· Where a specific incident or action has significantly impacted Service to a Client, or its product, to ensure all relevant NIE/QIR deviation reporting has been instigated and owned by the relevant department, and where necessary involve Quality colleagues in all relevant discussions with Clients
· To ensure timely response to Client enquiries and proactively communicate issues to Clients
· To work closely with Contract Operations Managers where a client also has an element of 3PL ‘Storage and Distribution’ activityStrategic
· To understand future Client requirements (i.e. storage) and how their plans might fit with Alloga’s property and/or strategic direction. Support the annual Full-Service storage review ensuring 1,2 and 3 year forecasts are captured for every client
· Compile weekly storage report by Client by product type, be aware of and follow the defined process for Clients requesting more storage space, including agreeing contractual commitments required. Manage clients’ storage levels where outside of agreed allocations
· Where appropriate, raise and contribute to Alloga Change Controls to manage key business changes e.g., movement of clients from one building to anotherCommercial
· Appropriately escalate where a substantial risk to the account exists – either loss of business or substantial exposure to Alloga’s profitability of service provision
· To…