Firefighter Controls
Listed on 2026-01-16
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Customer Service/HelpDesk
Customer Service Rep
Northern Ireland Fire & Rescue Service (NIFRS) serves the entire community, a population of 1.9 million in an area of over 5,500 square miles. NIFRS has a proud tradition and history of serving the community with distinction.
NIFRS wish to invite applications for the following role:
Firefighter (Control) – C002/01/2026 (Fixed Term – 3 years)The Regional Control Centre is the first point of contact for members of the public with NIFRS when an emergency arises. A Firefighter (Control) answers emergency calls using specialised techniques in order to support and protect callers in potentially life threatening situations whilst mobilising fire service resources.
IDXorsa The role is challenging and as such will involve a rigorous selection process with only candidates of the very highest calibre succeeding.
In order to be successful in the role, a Firefighter (Control) must be able to process information quickly, prioritise tasks and work calmly under pressure. They must also be able to work effectively in a team and possess excellent communication skills. This is a rewarding role offering the opportunity for job satisfaction and career development.
Location/Hours of workThe Regional Control Centre (RCC) is based at NIFRS Headquarters in Lisburn, 1 Seymour Street, Lisburn, BT27 4SX
. RCC provides a 24/7 service, 365 days a year and as such, successful candidates will be required to work a ‘shift system.’
The salary range is currently £28,865 (development) – £36,937 (competent) per annum. You will commence on development rate悉 of pay.
All the information that you need in order to apply is provided in the candidate information pack. However, if you have any queries or require any(OS) further information please email nifrs.recruitment or telephone .
Candidates should apply online and the closing date for applications is 12:00 noon on Monday 26th January 2026.
A reserve list of appointable candidates will be created and will remain live for 18 months. After immediate vacancies have been filled, this reserve list may be used to fill any Firefighter (Control) vacancies which arise during the period舒服 the reserve list remains live.
Note that a Firefighter (Control) does not carry out Firefighting duties and does not provide a career path into the role of Wholetime or On Call Firefighter.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons, irrespective of age, gender, race, sexual orientation, disability, marital status, dependants, religion or political opinion.
As NIFRS Headquarters is currently under represented by Roman Catholics, applications are particularly welcome from this group. Appointment will be made solely on merit.
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