Customer Service Manager

Overview

Honeycomb is delighted to be working with our client, a market-leading industrial business, to recruit a Customer Service Manager on a permanent basis. This is a rare role for a people-management professional to join an established organisation which boasts a fantastic team, opportunities for long-term career development and a modern working environment. The business operates on a national basis and has a sophisticated supply chain operation.

The role of Customer Service Manager involves overseeing the customer support team whilst managing client relationships. You will ensure that all customers receive an exceptional service by closely monitoring team SLAs and managing expectations. The successful Customer Service Manager will provide reports and financial information to both clients and internal stakeholders. The organisation is focused on continuously improving processes, therefore the successful candidate will have their ideas heard and have the chance to shape their role.

The right person for this role will have previous experience managing a customer service function. You will possess strong problem-solving skills and have demonstrable experience of effectively managing service level agreements. The successful Customer Service Manager will be ambitious and keen to progress within the business. It would be advantageous for someone to come from an industry business.

This role contains a competitive salary of £45K and an attractive wider benefits package. Full details can be discussed upon first conversation with Honeycomb, however due to the specialist nature of the organisation,

To apply for this role, submit your CV via the application form provided. Alternatively, to speak in absolute confidence about this opportunity please contact Erin Butler, Associate Director, on the details provided.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.