Customer Service Advisors

Based at our Head Office in Lisburn our customer service team are responsible for delivering excellent customer service and effective solutions to our customers in a timely and professional manner.

Our Customer Service Advisors work closely with Product Coaches and Team Managers to develop and maintain outstanding product knowledge across our wide range of window covering offerings.

We are looking for suitably experienced advisors to join our team.

Monday to Friday 9am to 5pm (37.5 hours per week)

Office based, Lisburn, BT28 2FL

The successful Customer Service Advisors will undertake a structured programme of induction and training from day one, once employees are competent in their role they also regularly receive product training.

As well as a competitive starting rate of pay (£13 per hour), our employees avail from our enhanced benefits package.

• Liaise with Customers via telephone and email providing a high level of Customer Service.
• Ensure full accuracy and attention to detail in all interaction with internal/external customers.
• Process orders received via telephone or email, accurately and within specified timelines.
• Adhere to the Company’s internal customer service standards:
  Quality Performance Process; telephone greeting and manner; professional written communications; agreed response times, etc.
• Check stock levels as required and advise customers of alternatives if necessary.
• Ensure extensive product knowledge is maintained.
• Display a flexible and co-operative approach at all times.
• Any other reasonable duties which may be required by management from time to time.
• At least 1 year’s experience in a customer focused role
• Be able to communicate effectively in English, both verbally and in writing
• High level of computer literacy including experience of Microsoft packages
• Strong attention to detail
• Ability to work accurately under pressure and within strict deadlines
• Ability to remain calm and controlled
• Good problem-solving ability and ability to work on own initiative
• Highly customer focused, demonstrating understanding of customer needs and requirements
• Proven experience in a similar role
• Experience working in FMCG/manufacturing support environment
• Customer Care Training and/or Telephone skills training
• Experience of order processing, data entry, providing quotations
• Experience of using sales order processing packages / customer databases

Applicants please note:
We reserve the right to enhance the above criteria to facilitate shortlisting.

• Enhanced annual leave with additional for long service
• Long service awards
• Health Shield benefit upon 6 months service
• Discount on company products- up to 50% upon 6 months service
• Vitality leisure and ABC council corporate discount
• Life assurance upon 1 years’ service
• On-site parking
• Hybrid working opportunities after training- up to 1 day per week

To apply

Please forward your CV and covering letter, which demonstrate how the above criteria are met, through the ‘Apply Now’ button below.

Closing date:
Wednesday, 15 th July 2026 at 5pm.

It is anticipated that interviews will be held between 20 th and 22 nd July 2026.

Applicants should be able to provide proof that they have a right to work in the UK.

Decora is an equal opportunities employer and is committed to supporting an inclusive workplace. Should applicants require adjustments during the application and/ or interview process please reach out to our Recruitment Team via phone or email.

Recruitment agencies please note:
Where recruitment agency assistance is required our Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles will not be accepted for this role.