Lead Patient Coordinator​/Receptionist

Senior Dental Receptionist/Treatment Coordinator, Lisburn Dental Care,Lisburn, BT28 Are you an organised, friendly, and professional individual with experience in a dental or customer-facing healthcare environment? We are delighted to offer an exciting opportunity for a Senior Dental Receptionist/Treatment Coordinator to join our growing team at Lisburn Dental Care. This is a key leadership role within the practice, ideal for someone confident in managing reception operations while supporting patients throughout their dental journey.

About Us We are part of a well-established dental group with 100+ surgeries across 35 practices throughout Northern Ireland and the North West of England. We provide a full range of treatments, including general dentistry, NHS services, aligners, implants, cosmetic and restorative dentistry, all within modern, digitally equipped practices.

The Role As Senior Dental Receptionist/Treatment Coordinator, you will take the lead in the daily running of the practice reception.

You will play a vital role in patient care, treatment coordination, and practice performance. Full-time or part-time hours available Estimated start date:
February 2026 Working hours between 8:00am 7:00pm Final working pattern to be agreed at the interview stage

Key Responsibilities Reception & Appointment Management Welcoming patients and managing front-of-house operations Booking and coordinating appointments efficiently Practice Administration Managing patient records and enquiries Ensuring smooth day-to-day practice operations Treatment Coordination Supporting patients through consultations Explaining treatment options and associated costs Assisting with finance and payment plans Financial Processes Handling deposits, private treatment payments, and finance systems Leadership & Practice Support Taking responsibility for reception standards and workflow Supporting marketing initiatives, promotions, and open days Working closely with clinicians, management, and admin teams

What Were Looking For

Experience:

Previous dental sector experience preferred Will also consider strong customer-facing healthcare experience Leadership

Skills:

Confident in overseeing daily reception operations Communication:
Professional, approachable, and patient-focused Technical

Skills:

Comfortable using dental/medical software and Microsoft Office Knowledge:
Familiarity with implants, cosmetic dentistry, and aligners is desirable Team Player:
Reliable, positive, and committed to delivering excellent patient care

What We Offer Competitive Salary,dependent on experience Career Pathway & Progression within a large dental group Training & Development Opportunities Performance-Based Bonuses linked to private treatment uptake Modern Working Environment with up-to-date systems and technology Ready to Apply? If youre looking for a senior, patient-focused role with long-term career potential in a supportive and professional environment, wed love to hear from you.

Click Apply to join Lisburn Dental Care as our Senior Dental Receptionist/Treatment Coordinator