Aftersales Advisor - Part Time; Hybrid

Position: Aftersales Advisor - Part Time (Hybrid Working)
Department:
Aftersales

Location:

Knockmore Industrial Estate, Lisburn Salary Range:
Competitive Salary plus 33 days holiday, Life Assurance and other great Company benefits Contract Type:
Permanent We enjoy working together and can always rely on each other's support. We like the people we work with and respect how good they are at their jobs. We're all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You'll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

The in-house service centre fulfils the bookings and booking enquiry functions for our service centres located across our dealerships. Supporting both retail and commercial customers, the contact centre is predominantly a telephony based environment but will also deal with email and SMS Text enquiries. The department acts as both a sales and customer service team, accepting and handling inbound enquiries as well as telemarketing.

Owing to the competitive nature of the market, the contact centre has increased its focus on outbound calling to capture customers and reduce customer attrition. The contact centre also play a vital role in 'customers for life' through the prospecting and selling of 'service plans'. This is a great opportunity to come into a growing environment where opportunities to bring knowledge and experience is welcomed to help further develop the department.

Are you familiar with hybrid working? Do you have experience working in a call centre? Do you have a minimum of 2 years experience in a similar role? Do you have previous experience in a multiple channel contact centre? This is a part time role working 20 hours per week. Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress.

So if you are looking to start your career in Trust Ford, please apply online. This is a Hybrid role working on site and also from home (the first 3 months during probation will be worked from the office full time, you will then move on to hybrid working from month
4). In addition to receiving a competitive salary, for the right candidate this position will offer: 33 days annual leave, prorata, (including bank holidays) in addition to an annual leave purchase & sale scheme Pension Scheme & Life Assurance Ford Privilege vehicle purchase scheme Discount on Service, Bodyshop and Parts 1 day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for.

We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV. For your first 2 days in the business, you'll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you'll learn all about our business before you start your new role.

Our PPA is what makes Trust Ford. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone.

We work with our colleague network Groups - including our Race, LGBTQ, Disability and Gender Networks to increase the number of applications we receive from different backgrounds. To request any adjustments, please ask this during the application stage or contact the Recruitment Team. Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment.

Although we…