Senior Support Worker

As Senior Practitioner you will work alongside your Support Manager to provide an excellent support service for the customers in one location in Hackney, London. You will support by leading, developing, monitoring, and evaluating support practice in line with Advance policies and procedures, best practice, contractual and regulatory standards. You will be passionate about ensuring the service delivered is person‑centred and supports people to develop their confidence, skills and independence in their own home and in the local community.

• Supporting and observing support workers in their role and ensuring best practice
• Coaching team members to deal with behaviours that challenge, acting as a role model for best practice and encouraging a reflective culture
• Working effectively across a range of teams, including peer group, Multi‑Disciplinary, and Specialist Health Teams
• Supporting the review and update of support plans and related documents for customers
• Partnering with the Support Manager and Support Workers to develop and implement plans that promote people’s communication and support them in making choices and decisions
• Taking an active role in the training, coaching and development of staff on all aspects of Mental Health and person‑centred delivery, including the organisation of community of practice groups, training events and workshops
• Remaining alert to and proactive in safeguarding the health, safety and welfare of customers, yourself and colleagues based in the scheme and/or assigned area
• Attending meetings to discuss customers’ progress and plan for future transitions

We would love to hear from you if you are passionate about improving the lives of local, vulnerable people, and we will consider your application even if you don’t have previous experience working in care or support. What matters to us is your ability and determination to support people with learning disabilities, and the values you can bring to Advance.

The successful candidate will ideally have experience working with people with learning disabilities or Mental Health Support; however, training can be given to the right applicant. The role requires the following qualities:

• Flexible, reliable and proactive
• Supportive of customers’ goals to live the lifestyle of their choosing
• Willing to learn new skills
• Adopt a person‑centred approach
• Good IT knowledge
• Strong communication skills
• Able to complete good quality support records
• Good at working independently and within a team
• Optional: A driving licence and access to own vehicle

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.

Advance is a national, not‑for‑profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and hear their voices.

We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry‑recognised qualifications and realise your career aspirations.

We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting…