CLM Product Manager

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We’re looking for a bilingual expert who is fluent in both our product's deep technical details and the needs of our client-facing teams. This isn’t just a support role; it’s a chance to be the central hub of product knowledge, the go-to guru who empowers our entire organization to succeed.

As our Product Specialist, you are the central nervous system for product knowledge within the company. Reporting to the Product team, you'll empower our sales and customer success teams with expert guidance, triage critical issues, and serve as the essential link that ensures our business runs on expertise.

This is a role defined by influence and expertise. You are the force multiplier who makes every client-facing team smarter, faster, and more effective.

• Be the Ultimate Product Guru: Serve as the main point of contact and subject matter expert for all complex product questions, escalations, and troubleshooting from our internal teams.
• Empower Our Frontline Teams: Host regular "Product Office Hours" and provide on-demand solutions, turning frontline challenges into moments of clarity and confidence.
• Shape Product Quality: Triage, analyze, and prioritize incoming bug reports and feature requests, acting as the first line of defense in our product development lifecycle.
• Accelerate Problem Solving: Collaborate directly with Product Managers and Engineers to investigate and resolve escalated issues, translating frontline feedback into actionable insights.

You'll thrive here because you are a natural problem-solver and a gifted communicator with a passion for sharing knowledge. You are a perfect fit because:

• You're a seasoned professional with 10+ years of overall experience
  , including at least 2 years in a product support, technical support, or customer success role within a SaaS environment.
• You're a master translator, with a proven gift for troubleshooting complex issues and explaining technical concepts clearly to non-technical audiences.
• You're an expert prioritizer
  , comfortable managing multiple escalations in a fast-paced environment using tools like Jira.
• You're a proactive knowledge-sharer with a growth mindset and a drive to identify patterns, find root causes, and suggest lasting improvements.

• Mid-Senior level

• Full-time

• Consulting, Business Development, and Information Technology

• Professional Services, IT Services and IT Consulting, and IT System Custom Software Development

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