Senior User Researcher

• Compensation: GBP 46,000 - GBP 65,000 - yearly

Come join us and make a difference in the world!

At NEC Digital Studio, we believe in design practices that make the world more human.

NEC Digital Studio was created to put people at the centre of services, positively changing how they experience the world. Everything we design,buildandmaintainismade for life.

Our mission is to empowerorganisations to be more effective,inclusiveandsustainable, through tools,systems and experiences that are intelligent,integratedand intuitive for all.

As a people-first digital studio,we aredesigning and developing evidence-led solutions at scale to transform the services used by everyone, every day. Wespecialisein working withseldom heardvoicesanddiverseuser groups. Wepracticeparticipatoryco-designandethical research.

Our teams are experts inaccessibility and digitalinclusion

Location:UK - Remote or Hybrid, Subject to Location

Salary:£46-65,000subject to location and experience

NO AGENCIES PLEASE

Whatwe’relookingfor:

We’relooking for a Senior User Researcher with significant experience in delivering user research projects.

The focus of your role will be to plan,facilitateand lead user research activities on a variety of projects.

You’lloften be working with multidisciplinary teams on complex projects where autonomy and project management will be important.

We’reon thehuntforsomeonewhowillchampionourvalues: to care passionately, befluentin people,believeinyourcraft,pushconvention, be open tochange, and tovalueeachother.

Wework with abroadrange of clients, some ofwhomarecompletelynew to user-centreddesign (UCD).Thismeansyou’llalsoplay a keyroleinchampioningour

UCDapproach.

The role may also involve:

• Leading and directing projects –You’lllead multidisciplinary teams and clients in the pursuit of inclusive,accessible and effective research outcomes.
• Team support and management –You’llhelp to support theuser researchteam by inspiring and line managing team members, including overseeing appraisals and professional development.
• Defining and refining practice –You’llhelp to define the way our disciplines work together, and progress the way NEC Digital Studio deliversinclusive, accessible, and effectivedesign.
• Supporting new business –You’llhelp NEC Digital Studioidentifyand win projects by spotting opportunities with clients and helping with proposals and pitches.
• Supporting our Design School with the development and delivery of courses

How we work:

We work with central and local government, the NHS, voluntary, not-for-profit, and private sector organisations.

We workhand-in-handwith our clients and sometimeswe’reembedded in their teams for projects.

You’llmove on to different sectors after 3 - 12 months because we want you to get a variety of experiences, from applying GDS (government digital service) standards, to improving customer buy-in. Beyond individual projects, NEC Digital Studio’sUser Researcherssupport each other at weeklymeet-upswhere we share our work, discuss its wider implications, and learn about methods.

You’llalso broaden your skills by working closely with members of our Digital teams, including interaction and content designers, and developers.

All ofour User Researchers are supported by more senior members of the User Research team. They look after yourwellbeing,help you set goals andobjectivesand provide feedback to help you grow.

Your skills and experience:

We’dlike to hear from you if you have skills or experience in some of these areas:

• Multidisciplinary teams – Leading and advocating for, the user research activities on a project. Working with the wider team (including Service Design and Digital roles) to deliver insightful project outcomes
• Inclusive research – Conducting user research in an ethical way that ensures the safety of everyone involved. This includes activelyidentifyingaccessibility needs of users and being confident inmaking adjustments for these.
• User Research to GDS service standards – planning and conducting research activities across the different agile phases of a project.
• Qualitative analysis and synthesis – working with findings from user research to produce…