Technical Support Engineer

About Push Security

At Push Security, we’re on a mission to defend organizations where work and attacks actually happen: in the browser. For decades, security tools focused on endpoints and networks, leaving the browser, where everyone now works, as a massive blind spot that attackers are exploiting. We are changing that by defining the future of Browser-based Threat Detection and Response. Built by world-class red and blue team experts, Push gives defenders the real-time visibility and control needed to stop modern threats.

Candidates must be based in the UK for this role.

We’re searching for a Technical Support Engineer who will thrive in a modern cybersecurity startup. You’ll join a small, fast-moving team focused on helping customers deploy, troubleshoot, and get the most out of our product. The platform protects employees from phishing and identity-based attacks and integrates deeply with browsers, identity providers, and SaaS apps. You’ll be the front line for technical questions—diagnosing issues, explaining integrations, and ensuring a smooth experience from onboarding to day-to-day use.

• Respond to customer technical queries via chat, email, and video calls
• Troubleshoot integration issues involving browsers, identity providers, and APIs
• Reproduce, diagnose, and escalate complex problems to the engineering team
• Document issues and resolutions to improve internal knowledge and customer guides
• Collaborate closely with engineering, product, and solution engineering to ensure a first‑class user experience
• Contribute feedback and insights from customers to improve the product

• 5+ years of technical support, solutions engineering or customer success engineering experience for SaaS or security products
• Strong understanding of web technologies (HTTP, APIs, browsers, extensions, and authentication)
• Experience with AWS Cloud Watch for investigating issues using logs
• Experience with using SQL to query data
• Experience debugging client‑side or integration issues (e.g. using browser dev tools, API logs, or network traces)
• Excellent written and verbal communication, especially when explaining technical topics
• Proactive and resourceful approach to problem‑solving in startup environments
• Understanding of how to write and debug code is a plus

• Work with a passionate, mission‑driven team building the future of SaaS security
• Flexible, remote‑first work environment
• Competitive compensation and equity package
• Opportunities for growth in a fast‑scaling startup