Senior Machine Learning Engineer; GenAI & Agentic Systems

Introduction

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?

At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.

We are looking for a Sr. Machine Learning (ML) Engineer with a strong sense of ownership. If you are an ML practitioner who thrives in an environment where innovation meets practical application to build disruptive products, this role is for you.

At Poppulo, we intend to redefine boundaries and reshape Employee Communications and Digital Signage through the power of cutting-edge machine learning and AI. We are not just building products; we are disrupting the status-quo with transformative solutions that challenge conventional thinking, create competitive edge and create new market opportunities.

This role is pivotal to the success of our AI team. It is the backbone of our ML initiatives. This role bridges the gap between research and production by leveraging cutting-edge AI technology into leading, world-class solutions.

As a Sr. Machine Learning (ML) Engineer, you will be the key driver for innovative problem solving by combining technical excellence with creative application of ML. Your expertise will be crucial in uncovering hidden opportunities within product ideas. Additionally, you will stay at the forefront of emerging technologies, continuously evaluating new AI/ML frameworks, tools, and best practices to help guide the evolution of our software solutions.

• Solve complex challenges with AI/ML
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  Design, develop new AI-powered products that deliver the product roadmap.
• Implement ML lifecycle - from data engineering and model development to cloud-based deployment, integrations and operationalisation. Incl. MLOps
• Product ionise full-stack AI/ML solutions
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  Translate emerging techs like GenAI into innovative, practical solutions that transform customer experiences.
• Align with Product Strategy: Create proof of concepts at high cadence to demonstrate/validate potential solutions as per our product strategy.
• Optimise Model and system performance: Fine-tune, optimise training and inference performances.
• Wider collaboration: Partner with cross-functional teams to demonstrate and validate the impact of ML innovations before introducing them into the product ecosystem.
• Research Savvy
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  Staying up-to-date with SOTA and industry trends in AI/ML.

• Strong AI/ML background
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  Expertise in designing, building and deploying real-world ML applications (Computer Vision, Classification, etc.)
• Strong foundation in GenAI
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  Deep understanding of generative models (LLMs, etc.), AI Agents, prompt engineering RAG, vector databases.
• Technical Expertise
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  Proficiency in ML/GenAI frameworks, databases, shell scripts and programming languages.
• MLOps expertise
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  Hands-on experience in setting up MLOps on AWS, Azure and GCP.
• Full-stack expertise
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  Proficiency in data pipelines, distributed systems, APIs, web front-end, mobile apps, automated testing and cloud platforms (AWS, GCP, etc.).
• Exceptional problem-solving skills: Ability to simplify and breakdown complex technical and business challenges to create innovative and practical solutions.
• Team management
  :…