MIS and Training Analyst

Title:

Schools Support Analyst

Location:

Hybrid

Division: MIS Support

Reports to:

MIS Manager

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.

• Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.
• Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.
• Innovation: we bring together the right technologies and services to design solutions that work.
• Passion: we are passionate about - and dedicated to - public services and improving people’s lives.

The Schools Support Analyst is a vital role within Agilisys and this role will promote the effective use of MIS within schools and provide day‑to‑day comprehensive support.

• Provide telephone, remote and onsite support across the entire range of supported MIS software modules
• Complete relevant documentation and service desk calls in accordance with the MIS SLA which is in place
• Strong working knowledge of Arbor, SIMS, and associated MIS software
• Upgrade and installation of ESS software, including implementing and co‑ordinating new systems as necessary
• Create and provide training and support materials for supported MIS software and ensure that these are kept up‑to‑date and regularly reviewed
• Help deliver training courses in a range of software modules to a high standard monitored by course evaluation questionnaires
• Promote the effective use of MIS to raise standards in schools and make recommendations for improvement
• Support the team with delivering training courses / webinars

This role is an excellent platform for experienced professionals to take their career to the next level. As a Schools Support Analyst, you will have the opportunity to work in a challenging and rewarding role, providing comprehensive support to schools and enabling them to maximise the use of ICT systems.

The ideal candidate will have a track‑record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.

• Experience of delivering training courses
• Good knowledge of Microsoft Office
• Experience of providing support, advice and training in the use of MIS systems
• Ability to communicate clearly both in writing and orally to different audiences
• Ability to prepare and run effective training courses
• Ability to work flexibly and respond to changing solutions
• Ability to respond to the changing needs and priorities within the education environment
• Ability to write clear concise instructions/training manuals
• Experience working with MIS (Sims, FMS and Arbor) solutions in a school or support team
• Knowledge of schools procedures, working practices and statutory requirements

This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development.

• Enhanced Pension Scheme
• Health Insurance
• Life Assurance
• Access to exclusive discounts and offers through the company’s “Perks at Work” scheme
• 25 days annual leave (with the option to buy more)

Simply submit your CV.

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We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent.

Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic.

We are committed to continuing to nurture an inclusive environment and building a diverse workforce.