Technical Support Engineer – Boilers & Renewables

Technical Support Engineer – Boilers & Renewables

Job reference Number: (removed)

Office Based:
Lisburn

Basic Salary: £40,000 – £45,000

Benefits:
Comprehensive benefit package.

• Technical Support Engineer dealing with a range of heating solutions such as boilers, heat tanks and renewable heat pumps.
• The majority of your time will be acting as first line technical support to merchants, contractors, installers and housing associations for all queries relating to central heating products.
• The remainder of your time offering technical support to internal stakeholders.
• Fielding inbound telephone queries and provide appropriate solutions.
• Carry out product training and familiarisation for both colleagues and customers.
• Prompt and accurate reporting to the Customer Care Manager.
• Ensure compliance with health and safety procedures.

• Must have experience within the plumbing, heating and renewables sector.
• Would be ideal to have knowledge specifically in renewables, heat pumps and air sourced heat pumps, however open.
• May be open to one of the following or closely related: engineer, installer, technical support, technical engineers, technical advisors.
• Positive telephone manor with the ability to resolve customer queries in a professional manor.
• IT literate (Microsoft Office).
• Excellent communication skills both written and verbal.
• Stable career history.