Application Support Analyst; Data Ops
Job in
Lisburn, County Antrim, BT27, Northern Ireland, UK
Listed on 2026-09-21
Listing for:
Erin Associates
Full Time
position Listed on 2026-09-21
Job specializations:
-
IT/Tech
IT Support, Database Administrator, Data Analyst, Technical Support
Job Description & How to Apply Below
Up to £41k Benefits An exciting opportunity has arisen for an experienced Application Support Analyst to join a growing software and services organisation operating within the UK utilities sector.
This role offers the chance to work within a collaborative Service Operations team, supporting critical billing and CRM platforms used by energy suppliers across the UK.
Key Responsibilities Provide second-line support for billing and CRM system incidents and service requests. Perform complex data corrections and bulk updates using SQL and internal support tools. Escalate software defects and complex technical issues to development teams with clear supporting evidence. Support incident management activities, ensuring issues are owned through to successful resolution. Work closely with operational, technical, and client-facing teams to deliver high levels of service.
Explain system behaviour and billing outcomes clearly to both technical and non-technical stakeholders. Maintain accurate documentation of incidents, resolutions, and knowledge articles. Skills & Experience Previous experience in Application Support, Functional Support, or Systems Support roles. Strong knowledge of energy billing systems, billing data, and operational processes within the UK utilities sector. Experience supporting customers and resolving complex business application issues.
Good working knowledge of SQL databases. Strong analytical and problem-solving skills with excellent attention to detail. Ability to manage multiple priorities and work effectively in a fast-paced environment. Desirable Skills Power Shell, AWS, MySQL, Grafana, ITIL knowledge If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion.
Your profile may be considered for other suitable vacancies that arise within the next 12 weeks. Contact Alex Palmer Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×