Senior End-User Specialist

• Job Title:
  Senior End-User Specialist
• Salary: £50, - open to discussions based on experience
• Location: Newtownards
• Contract: Permanent, full-time
• Work Pattern: Monday-Friday, standard operational hours

We're working with an established organisation looking to add an experienced Senior End-User Specialist to its internal IT team. This is a hands-on position supporting users across the business, with responsibility for delivering high-quality technical support, maintaining the end-user environment and helping drive improvements across the organisation.

The role would suit someone who has progressed beyond traditional 1st/2nd line support and is comfortable taking ownership of more complex technical issues, supporting colleagues across different levels of the business and contributing to wider IT projects.

• Provide 2nd and 3rd line technical support to users across the organisation, taking ownership of incidents through to resolution.
• Troubleshoot and resolve issues across Windows endpoints, Microsoft 365, applications, hardware, peripherals and user accounts.
• Act as a senior point of escalation for more complex end-user and desktop support issues.
• Manage and maintain the organisation's end-user computing environment, ensuring devices are secure, reliable and well maintained.
• Support user onboarding, hardware deployment, software installation and configuration.
• Work closely with wider IT teams and third-party suppliers to resolve technical issues and deliver improvements.
• Contribute to IT projects, technology rollouts, system upgrades and the introduction of new solutions.

We're looking for an experienced IT professional with 3+ years' experience in end-user computing, desktop support or 2nd/3rd line IT support, ideally with experience operating at a senior level.

You’ll ideally have experience across:

• Windows 10/11, Microsoft 365 and Active Directory/Entra
• Desktop, laptop, mobile and peripheral support
• Hardware deployment, configuration and troubleshooting
• Software and application support
• User account management and access administration
• Networking fundamentals and connectivity troubleshooting
• IT service management and ticketing systems
• Microsoft Endpoint Manager / Intune or similar endpoint management technologies
• Supporting IT projects, system rollouts and technology improvements

Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long-term goals.