Risk & Compliance Officer

At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We're looking for the curious minds that can shape and drive innovation in accident injury law.

We are a business that truly lives by our values;
Curious, Unified, Driven and Passionate. If you personally relate to these then we are the team for you.

The objective of the role is to ensure that National Accident Law (NAL) operates in a compliant manner and delivers market-leading levels of customer service. The role will support all areas of the business to achieve this objective. Specifically, this role will support NAL's Legal & Compliance team in delivering the correct balance between commerciality, customer service, and compliance within the law firm whilst also managing risk effectively.

The role is fast-paced and varied, requiring the ability to manage multiple work streams simultaneously, respond quickly to emerging issues, and communicate effectively with a wide range of stakeholders including clients, file handlers, senior managers, and third parties.

Support the Head of Risk and Compliance and Head of Legal Practice in ensuring that NAL remains compliant with:

• The SRA Code of Conduct
• SRA Accounts Rules
• Data Protection legislations (UK GDPR, Data Protection Act 2018)
• Any terms and conditions imposed by the SRA or regulatory requirements pertaining to NAL's license to provide legal services
• Any other relevant legislation, regulations, and rules that apply to the firm, its managers, interest holders or employees e.g. GDPR, the Data Protection Act 2018, Bribery Act 2010

Key duties include:

• Provision of day-to-day support to the Head of Risk and Compliance and Head of Legal Practice (HOLP)
• Assist with the day-to-day operation of the firm's risk and compliance framework including monitoring, investigation, and follow-up of issues.
• Assisting the drafting and implementation of compliance policies and procedures
  • Deputisation for the Head of Risk and Compliance as required
  • Support the identification, logging, tracking, and resolution of compliance and risk issues across the business.

Support the handling of data protection incidents, compliance breaches; and other risk events including:

• Gathering relevant information
• Maintaining accurate records
• Supporting escalation and remediation actions
• Assist with ongoing monitoring of open risk and incident files to ensure issues are resolved to an appropriate standard.

• Working with the Head of Risk and Compliance and Audit Team to deliver training as required
• Assist with internal audits, file reviews, and quality assurance activities
• Help ensure audit outcomes are embedded into operational improvements[KA1]

• Support business/process change projects to ensure ongoing compliance
• Assist in maintaining guidance, precedents, and decision‑making tools to support frontline teams
• Build effective working relationships with colleagues across the business to embed a culture of compliance and risk awareness

• Support for other group businesses as required

• Knowledge of personal injury law and the legislative/regulatory framework applicable to NAL
• Knowledge of Conditional Fee Agreements/After the Event insurance, personal injury law, and the prevailing SRA Code of Conduct
• Excellent communication skills, both written and oral
• Excellent research and report writing skills
• Organisation skills - must be able to prioritise effectively and manage multiple demands whilst maintaining an organised work environment
• Ability to assess information quickly, identify risks or issues, and elevate appropriately.
• Experiencing supporting compliance, risk, complaints, or quality functions within a regulated environment would be preferable
• Familiarity handling data protection obligations and incident handling

• Organisation skills - must be able to prioritise effectively and manage multiple demands whilst maintaining an organised work environment
• Comfortable…