Global Consumer Analytics Manager

Global Consumer Analytics Manager – Permanent At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered. We are delighted to offer a chance to join our exceptional Digital and Loyalty team as Manager for Global Consumer Analytics.

In this role you will be driving the global consumer-centric and loyalty data analysis. Your insights will empower Costa’s stakeholders to make informed decisions that resonate with our core market in the UK and support in our global franchise markets. You will be pivotal in energising business stakeholders with foundational BI, consumer insights, actionable recommendations, and advanced analytics to understand our Costa Club performance.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success. We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in.

Whatever your role, you can help us change lives in coffee growing communities, and help your local community too. We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Global Consumer Analytics Manager, there’s never been a better time to join.

So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:
Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP) A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10% The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure 50% discount in all Costa-owned stores, and 25% off in other participating stores Private medical cover thanks to our Private Healthcare scheme And that’s not all.

Explore even more of our perkshere: (Use the "Apply for this Job" box below). We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values:
Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Global Consumer Analytics Manager is about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be:
The Consumer Analytics lead, bringing loyalty consumer behaviour to life through data. Your strategic insights will illuminate the tangible impacts of consumer interactions, guiding Costa’s business decisions and marketing strategies. Working with our Digital Product / Loyalty / Insight / Food & Beverage teams (and occasionally others) to translate our consumer data into core consumer insights and behaviour changes. Develop and maintain our internal PowerBI suite to deliver daily/weekly/monthly core reporting on loyalty consumer behaviour and commercial performance.

Use loyalty data to help understand performance of specific marketing activity, promotions and how impacting commercial performance. Own the forecasting, target-setting and performance tracking of key consumer metrics, including registrations and active…