Customer Team Leader

Customer Team Leader

Location:

164 Longstone Street, Lisburn, BT28 1TT

Pay: £14.48 per hour

Contract:

16 hours per week + regular overtime, permanent contract, part time

Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Friday after 6pm, any shift on Saturday, or Sunday. We’re happy to discuss your availability further at interview.

30% colleague member discount in store.

Must be aged 18+ to authorise age‑related sales.

As a Customer Team Leader, you’ll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on your store, this could involve working in the post office, bakery, or supporting online services and home delivery drivers.

• Own the day‑to‑day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co‑op through community engagement and membership growth

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

• Full training and career development resources
• 30% discount on Co‑op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro‑rata, including bank holidays)
• 24/7 access to GP appointments and colleague support programme
• Cycle to work scheme
• Market‑leading policies to support you through life's big moments

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by inclusive policies.