Customer Assistant - Travel

Work Pattern

• Sunday: 12:30-18:00
• Friday: 14:00-22:00
• Saturday: 13:00-21:00

• Understands how M&S operates, its strategy, future and the role they play
• Committed to delivering excellent work fast with great attention to detail
• Open to and acts on feedback, asking for this regularly
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Is curious and asks questions to challenge the status quo - ask why the company does things the way it does and suggests improvements
• Effective at communicating; ensures communication is clear and simple
• In control of their own reactions and considers how to share their perspective to create better reaction for team
• Copes well with change and work challenges, recovering quickly from its impact
• Builds positive relationships by being a good listener and getting to know people by establishing a connection

• Contributing to store profitability
• Work to get things done right first time within timescales
• Comprehensive knowledge of Travel Money channels
• Good level of product knowledge and other services
• Up to date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Understand customer needs and spot selling opportunities to delight
• Adapting to change
• Flexible and able to learn quickly

• Customers
• Colleagues
• Store Leadership
• M&S Bank Travel Money support team

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.