Retail Assistant

Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project).

From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that’s not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.

You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

• Monday - Friday (7am to 8pm)
• Saturday (7am to 6pm)
• Sunday (1pm to 6pm)

• Cycle to Work – savings of up to 25-39% on bikes and accessories.
• High Street Shopping Discounts – discounts at Screwfix, B&Q and other major high street retailers.
• Share Plans – become a Kingfisher shareholder with a variety of schemes.
• Gym and Health – 20% off a Nuffield Gym membership, Health MOT and free 7‑day pass.
• Simply Health – customised health plan covering dental care to acupuncture.
• Long Service Awards – extra pay and bonus holiday days.
• Pension – award‑winning plan with up to 14% matching.
• Life Cover – up to 4x your annual salary through Death in Service payment if you opt into the pension scheme.
• Retail Trust – free wellbeing resources, including a confidential counselling service.
• Mind Training – partnership with Mind for mental health support.
• Screwfix Community – resources to stay connected with colleagues.
• Self‑Development – learning tools such as Linked In Learning.
• Enhanced Family Leave – inclusive policy with competitive pay terms.

• First Steps to Management – 16‑week programme for Service Assistants, leading to a Trade Counter Supervisor role.
• Power Up to Trade+ – 12‑15 month programme providing a Trade Supplier Apprenticeship at level 2, leading to a Trade+ Sales Supervisor.
• Trade Up to Branch Manager – 15‑month programme delivering a Level 4 Retail Manager Apprenticeship and store‑running knowledge.
• Learning for Life – life‑skills programme with Maths and English coaching via Skills Forward.

• Customer service at the till.
• Picking orders.
• Doing deliveries.
• Stocking shelves.
• Doing store repro.

“You get a different range of tasks every day. One day doing delivery, the next serving customers.” – Joshy Phillips, Service Assistant

“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.” – Thiago, Trade Counter Assistant

“The supervisor position is a really good opportunity to learn and progress.” – [Name Not Provided]

We all do better when we’re celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture  Employee Inclusion Network, 'Us', helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, ‘Us’ is comprised and led by true Ambassadors for Diversity & Inclusion.

It’s an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves.

Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a S.A. you’ll also need to complete a Situational Judgement Test.

Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency‑based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.

If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre‑employment checks, you’ll receive your shiny new contract.