Sales Administrator; Plumbing Supplies

Office Based:
Lisburn

Salary Negotiable DOE

About the Role:

Our client is one of Northern Irelands leading distribution companies for the plumbing and bathroom sector in Northern Ireland. They are continually expanding to meet the growing needs of the local marketplace.

They are currently seeking a Sales Administrator to join their growing sales office team in their Lisburn facility.

Key Responsibilities:

Processing telephone and email enquiries from customers and trade professionals

Generate sales quotations and sales orders

Outbound telephone sales promoting existing and new products

Liaise with customers to inform them of any discrepancies or stock availability issues, find suitable alternative

products and upsell when possible

Create and review sales report analysis as required

Internal sales support to field sales representatives

Provide product and after sales support to customers, trade professionals and end users

Dealing with customer price and invoice queries

Provide copy PODs and invoices

Represent the company at industry trade shows and marketing events

Key Behaviours:

Ability to liaise well with all stakeholders to ensure customer satisfaction

Be a strong team player and can work on own initiative

Pleasant and professional telephone manner

A high level of organisational skills & the ability to multi-task

A desire to learn about our suppliers, products, customers and systems

Strong interpersonal skills to work with management and staff at all levels

Deal with aftersales queries in a friendly professional manner

Requirements:

Experience & knowledge of plumbing & bathroom products a distinct advantage

Previous sales support/admin and customer service experience required

Previous experience within the plumbing, heating or bathroom industry would be highly desirabl

High level of proficiency in Microsoft Office suite (Word, Excel, PowerPoint etc.)

Skills:
Plumbing supplies knowledge and experience Excellent customer service Communication (written and verbal)