Internal Sales Representative

Internal Sales Representative

Location: Lisburn, UK
Job Type: Full-time
Work Location: In person

About the Role

Our client is seeking an enthusiastic and customer-focused Internal Sales Representative to join our team in Lisburn. This role will be responsible for developing sales opportunities, supporting customers and working closely with field-based sales colleagues to maximise sales and deliver an excellent customer experience.

Key Responsibilities

• Conduct outbound telephone and email sales, promoting existing and new products, special offers and discontinued stock.
• Upsell during customer calls and maximise the value of orders.
• Process telephone and email orders accurately and efficiently.
• Liaise with customers regarding pricing discrepancies, stock availability and suitable alternative products where required.
• Provide internal sales support to Field Sales Representatives.
• Deliver effective after-sales support to customers and contractors.
• Build and maintain positive, professional relationships with customers.

About You

The successful candidate will have:

• A pleasant and professional telephone manner.
• Excellent communication skills and the ability to work effectively as part of a team.
• The ability to use initiative and make informed decisions.
• Previous sales experience, particularly in an internal sales environment, would be an advantage.
• Experience in customer service is essential.
• Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
• A willingness and enthusiasm to learn about products, systems and processes.
• A professional, proactive and customer-focused approach.

Benefits:
Parking Pension Fund Paid Holidays