Brand Consultant

About Le Creuset:
At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we've brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life.

We're not just creating cookware; we're creating moments that last a lifetime. If you're inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we'd love to welcome you into our story. The Recipe for Success:
Role Summary In this role, you'll be the friendly chef of the shop floor, welcoming customers, guiding them through our product “menu,” and helping turn interest into delicious sales results. You'll “plate up” Le Creuset displays to premium standards by following visual merchandising recipes, keeping the area spotless, well-stocked, and perfectly ticketed at all times. Using our signature sales techniques, you'll showcase and demonstrate products, advising on suitability, care, and the unique ingredients that make each piece special.

You'll also handle customer queries and complaints professionally, ensuring every experience leaves a great aftertaste, while keeping the Senior National Account Manager informed on promotions, trends, stock levels, and any issues that arise. Alongside supporting the setup of new ranges and displays, you'll help with accurate stock takes and maintain regular communication to ensure everything in the “kitchen” runs smoothly.

What's on your Daily Menu:
These are the everyday ingredients you'll be working with:

- Welcome every customer into the “kitchen” with warmth and enthusiasm, guide them through our product “menu,” support them in choosing the perfect Le Creuset pieces, escort them to the tills when needed, and turn every interaction into a delicious sales opportunity that helps us meet our targets.

- Present and “plate up” Le Creuset products exactly as defined by the Senior National Account Manager, ensuring our displays always look good enough to eat.

- Follow Le Creuset and Store visual merchandising “recipes,” including range guides, POS materials, and product storytelling, while also:

- Keeping displays spotless, bright, and appetising.

- Ensuring shelves are always fully “stocked up” with fresh product.

- Ticketing items clearly and accurately, no missing ingredients! - Maintaining a clean and tidy workspace through regular housekeeping, including dusting, sweeping, and removing clutter.

- Serve up exceptional product knowledge using Le Creuset's sales “techniques”, explaining suitability, care instructions, cooking benefits, and those special ingredients that make our products unique.

- When required, demonstrate the features and benefits of Le Creuset products, bringing them to life and giving customers a true taste of what they can do.

- Handle customer queries and complaints, whether in-store or by phone, with calm professionalism, following Le Creuset and store policies to ensure every issue is resolved quickly and leaves customers fully satisfied.

- Immediately report any customer complaints or product issues to the Senior National Account Manager or Customer Service team, ensuring nothing gets left to simmer unattended. What's on your Seasonal Menu:
These duties appear when the business recipe calls for something special:

- Stay in close contact with the Senior National Account Manager, sharing updates on current and future promotions, sales performance, buying trends, colours in demand, and prime display locations.

- Support the Senior National Account Manager in showcasing new ranges or promotional lines to store teams, helping cook up…