Coffee Field Service Engineer

About the Company

Our client is a well-established, family-run business supplying premium tea, coffee and commercial equipment to hospitality and retail customers across the South West. Continued growth within their engineering division has created an opportunity for an experienced Coffee Machine Engineer to join the team.

The Opportunity

A field-based role covering Cornwall and Devon, responsible for installing, servicing and repairing commercial coffee equipment - including espresso machines, bean-to-cup systems and associated machinery.

The role offers genuine long-term progression as the engineering team expands toward a five-engineer structure, with future leadership responsibilities available for the right candidate.

Key Responsibilities

• Reactive repairs, diagnostics and breakdown support
• Planned preventative maintenance
• PSSR / boiler safety checks where required
• Installation and commissioning of espresso and bean-to-cup machines
• Maintaining accurate service reports, workflow updates and van stock
• Workshop support at Liskeard ( day to full day weekly depending on workload)
• Providing excellent customer service and basic end-user training
• Supporting team continuous improvement initiatives

Candidate Requirements

Essential Experience

• Mechanical and electrical fault-finding capability
• Experience with commercial coffee machines (espresso and/or bean-to-cup)
• Previous field service engineering experience
• Full UK driving licence

Personal Attributes

• Self-motivated, independent and reliable
• Professional and customer-focused
• Organised and proactive
• Comfortable covering a wide geographic region (Cornwall & Devon)

Working Pattern

• 8:30am - 5pm, with door-to-door travel
• Field-based across Cornwall & Devon
• Weekly workshop presence ( day to full day depending on workload)
• On-call rota approx. every 3 weeks (Sat/Sun) - currently under review

Salary, Benefits & Package

• 35,000- 40,000 (experience dependent)
• Flexibility into early 40s for exceptional hires (typically post-probation)
• Company van/pool vehicle - personal use permitted
• Fuel card
• Company pension
• Free parking at Liskeard HQ
• Tools, equipment and uniform provided
• Strong engineering and workshop support
• Progression into senior/lead roles as the team grows

Progression Pathway (12-36 Months)

• Lead Engineer / Senior Engineer opportunities
• Managing parts, van allocation and stock systems
• Overseeing scheduling and service workflow
• Supporting junior engineer development and training
• Playing a key role in shaping the engineering department's future

Why This Role?

• Join a respected and growing South West brand
• Excellent mix of field independence and workshop support
• Clear progression into leadership
• Supportive family-business culture
• Competitive salary, benefits and long-term security