Claims Support Representative

ICW Group is hiring for a Claims Support Representative position. The role is based in San Diego and requires a strong working knowledge in office procedures and claims support activities.

Purpose of the Job

The purpose of this job is to oversee administrative processes within the Claims department. The position alleviates the administrative responsibilities of the claims staff and ensures department inquiries are responded to in a timely manner.

Essential Duties And Responsibilities

• Provides administrative assistance to the Claims team.
• Prints benefit and claim notices and prepares for mailing.
• Follows communication guidelines when handling different topics, identifies needs of customers and directs calls to appropriate team members or departments.
• Answers phone calls from customers in a professional manner and responds to inquiries; provides basic claim information and payment status.
• Collects W9 forms from vendors to process payments.
• Reviews medical bills for potential new losses, required corrections, and/or assigns to existing claims.
• Pays bills as needed.
• Manages group email account and processes requests.
• Provides backup assistance to claims support teams.

Performs responsibilities required in branch offices as needed.

• Provides front desk reception and associated administrative responsibilities.
• Orders office supplies.
• Reserves books conference rooms and sets up offices/workstations for new employees.
• Manages incoming and outgoing mail and packages.
• Maintains printers and Pitney Bowes (or similar) mail machines.

Supervisory Responsibilities

This role does not have supervisory responsibilities.

Education And Experience

High school Diploma or GED required. Minimum 1 year of related experience and/or training, or equivalent combination of education and experience.

Certificates, Licenses, Registrations

None required.

Knowledge And Skills

Basic working knowledge of office procedures and processes. Solid data entry, attention to detail and phone skills. Ability to read, write and comprehend simple instructions, short correspondence and memos. Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to use critical thinking skills to assess incoming phone calls and requests.

Basic Microsoft Office Suite:
Outlook, Word, Excel, PowerPoint, and ability to use multiple databases/programs to access information.

Physical Requirements

Office environment – no specific or unusual physical or environmental demands; employees regularly required to sit, walk, stand, talk, and hear.

Work Environment

This position operates in an office environment and requires frequent use of a computer, telephone, copier, and other standard office equipment.

Salary

The current range for this position is $17.05 - $26.89 per hour. This range is exclusive of fringe benefits and potential bonuses.

Why Join ICW Group?

• Challenging work and the ability to make a difference
• You will have a voice and feel a sense of belonging
• Competitive benefits package with generous medical, dental, and vision plans, 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
• 11 paid holidays throughout the calendar year
• Support for continued learning 100%

Equal Opportunity Statement

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

Job

Category

Claims

Job Type

Full time

Req

JR100999

Seniority level

Entry level

Employment type

Full-time

Job function

Finance and Sales

Industries

Insurance

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