Senior Director Support Operations

Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage ista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development.

Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers. We operate on a hybrid schedule with four in-office days per week (Monday–Thursday).

This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment. For more information, visit  and follow us on Linked In , Instagram and You Tube .

Reporting directly to the Vice President of Institutional Support Services (ISS), the Senior Director, Support Operations provides strategic leadership for the development, implementation, and oversight of initiatives that enhance the student experience, support institutional priorities, and ensure regulatory compliance across Covista's academic partners.

This executive leader is responsible for driving operational excellence in areas including new student enrollment, resource planning, process optimization, student persistence through student finance operations, technology enablement, and business consulting services. The role partners closely with academic institutions, regulatory affairs, legal counsel, information technology, and operational leaders to deliver sustainable business solutions that improve service delivery, regulatory compliance, and organizational effectiveness.

The Senior Director serves as a subject matter expert on complex regulatory requirements, understanding how regulations intersect across multiple operational functions and institutions. This individual leads enterprise-wide initiatives, develops strategic solutions to operational challenges, and represents ISS with internal and external stakeholders, including regulatory agencies.

Success in this role requires a highly collaborative and influential leader who inspires teams, navigates ambiguity, drives performance through data-driven decision-making, and fosters a culture of accountability, continuous improvement, and professional growth.

• Partner with academic institutions and functional leaders to align operational strategies, workforce planning, and service delivery models that support institutional goals and student success.
• Provide enterprise-wide leadership focused on improving operational efficiency, enhancing the student experience, and optimizing business processes.
• Utilize data, analytics, and performance metrics to…