Night Client Service Associate

Night Client Service Associate (10:00 PM- 6:30 AM)

Job Category: Solutions

Requisition Number: NIGHT
002443

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• Posted :
  November 10, 2025
• Full-Time
• On-site
• Rate : $20 USD per hour

Showing 1 location

Remprex HQ
4343 Commerce Court
Lisle, IL 60532, USA

The Client Service Associate performs customer transactions for all REMPREX-supported terminals at REMPREX Headquarters, located on-site in Lisle, IL. This individual must be able to process information from multiple technology platforms and in an evolving work environment. The CSA is responsible for timely operating decisions based on those inputs to ensure safe, efficient, and customer-oriented service that meets or exceeds our clients’ expectations.

The Client Service Associate executes the transactional workload to process customer transactions. The CSA processes transactions by leveraging a suite of REMPREX technology to improve the customer experience and increased throughput.

What You’ll Do:

• Provide service to clients utilizing audio/video communication technology
• Process client transactions via any mode necessary
• Accurately and efficiently process transactions to maintain safety, security, and compliance within the Intermodal terminal
• Pay close attention to detail while managing associate console duties
• Adapt to constant change in a fast-paced call center environment
• Quickly learn, adapt and stay abreast of existing and new technologies
• Other duties and responsibilities as assigned

What You'll Need

Required

High School diploma or equivalent

Ability to adapt to rapidly changing customer requests and requirements, seasonal variances in workload, and industry needs and requirements

Organization skills with strong attention to detail and the high levels of professionalism

Exceptional time management and multi-tasking skills with the ability to effectively analyze and solve problems

Strong verbal communication skills, enabling effective collaboration with team members and clients

Demonstrated ability to collaborate effectively within a team environment, fostering positive relationships with colleagues and stakeholders

Ability to engage with team members and clients with compassion, fostering a supportive atmosphere that values diverse perspectives.

Proficiency in Microsoft Office applications and a proven interest in technology and innovation, with a willingness to learn new tools and methodologies.

Flexibility in scheduling to allow for extended or adjusted hours as necessary to meet business demands.

The ability and desire to work in an office environment that requires long periods of sitting and viewing computer screens.

Willingness and commitment to REMPREX and Client rules and regulations.

Ability to pass training and maintain credentials as required by Client.

Preferred

• Associate degree in a related field
• Previous customer service or call center experience

The CSA works in an office environment working closely and communicating with others. The position requires long periods of sitting and viewing computer screens.

Hours

REMPREX is a 24/7/365 operation. This role will work non-standard hours that may include nights, weekends and holidays when required by the client. Occasionally, the role can require travel and extended work hours, including being available for on-call duty as needed. While this role primarily works indoors, it may require outdoor work as necessary.

To perform this job's essential functions, an employee must meet the physical demands in this job description. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Who is REMPREX and Why Are We Hiring?

Headquartered in Lisle, Illinois, REMPREX specializes in the operation, support and engineering of intermodal terminals and ports nationwide. We specialize in delivering safe, efficient, and scalable services to help our clients transport intelligently.  to see it for yourself!

Your assimilation into our culture is very important in having a long and mutually beneficial career  core values are the driving force in our business. As a potential member of the REMPREX team, you should align with our core values.

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