Student Employee - IT Support Services

Student Employee - IT Support Services

Benedictine University is an inclusive academic community, inspired by the Catholic intellectual tradition and Benedictine values. We seek employees who will contribute to the advancement of our mission by helping students shape lives of meaning and purpose as engaged citizens who care for the Earth, welcome people of diverse faiths and cultures, and promote the common good.

Position: Student Employee - IT Support Services

Department: Information Technology

Classification: Part-time, Non-benefit eligible

Rate: IL State minimum wage

Description: The Information Technology Department is seeking a student to fill a part‑time opening in our IT Support Services group. Preferred applicants will have computer and customer service experience. Students in all majors are encouraged to apply and applications will be accepted until the opening is filled. Students are expected to work between 15‑20 hours per week. While the hours are typically scheduled between 8:00 AM and 4:00 PM Monday through Friday, some flexibility to work outside these times may occasionally be necessary.

• Assisting with password resets
• Connecting end users to WIFI
• Answer phones
• Assigning tickets in our helpdesk ticketing system
• Filling printers with paper and toner
• Assisting the Media & Technology team with events

• Must be a currently enrolled Benedictine student in good standing.
• Federal Work Study is preferred.
• Job‑Specific Requirements: Computer literate with specific proficiency and familiarity with Microsoft Office, Desire 2 Learn (D2L), and MyBenU. Should have a clear and pleasant speaking voice with excellent customer service skills. 2.5 minimum GPA.
• Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to touch, handle or feel, and reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
• Use of computer screen, phone and customer service.
• May require bending, or sitting for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• The following of campus specific guidelines for pandemic protocols is required.

• Training: As a University employee you are required to complete all University‑specific and/or OSHA related training to fulfill your job duties. Specific training will be conducted online or in person. Employees must complete all trainings required by Benedictine University.
• Location: Lisle campus
• Hours per week: 15‑20 hours
• Days/Times Preferred: Between 8 AM and 4 PM Monday through Friday
• Hiring Supervisor: Rob Domaschuk

We are pleased to offer the following benefits to support your health, well‑being, and professional growth. Please note that benefits are subject to change:

• Paid Time Off (PTO): Paid Leave in accordance with State Law where applicable (IL – Paid Leave Act and AZ – Earned Paid Sick Time).
• Retirement Plans: Save for your future with our retirement Supplemental Retirement Savings.
• Mental Health Support: Access to counseling and resources for mental well‑being.
• Employee Assistance Programs (EAP): Confidential support for personal or work‑related challenges.

Benedictine University does not discriminate in its admissions or educational policies, programs or activities; scholarship and loan programs; athletic and other University administered programs or employment practices on the basis of race, creed, color, national origin, sex, sexual orientation, age, disability, military or veteran status, marital status, citizenship, or any other characteristic protected by applicable law. The laws applicable to Benedictine University include constitutional and statutory protections of the University's rights as a religiously sponsored institution.

This policy of equal employment opportunity applies to all employment and personnel practices including, but not limited to, recruiting, hiring, promotion, training and compensation.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. The following of campus specific guidelines for pandemic protocols are required.

Benedictine University is an Equal Opportunity Employer.