Consumer Loan Processor; Previous Financial Experience Not Required

Are you someone who thrives on helping others, solving problems, and creating positive experiences? At Health Care Associates Credit Union, we're not just another financial institution— we're a mission-driven team dedicated to helping our members "Bank Healthy" by providing exceptional service and personalized financial solutions.

Consumer Loan Processor - Immediate Opening - 35 Hour Work Week

• Salary Range: $23.21-$27.85/hr (Actual compensation will be determined using factors such as experience, skills & knowledge)
• 35-hour work week
• 4 weeks of paid time off
• Federal holidays off
• No working nights or weekends
• Opportunity for quarterly incentives
• Full benefits package
• 401K (Employer Matching up to 4.5% of eligible pay PLUS Employer Contribution of 4% of eligible pay)

If you are committed to customer service and a desire to learn, we will train you (financial institution experience preferred, but not required).

We take care of you so you can take care of our members!

This role focuses on identifying each member's financial needs and recommending appropriate solutions. It includes handling initial loan application steps, processing and funding approved loans, and tracking some post-loan activities. Strong customer service and attention to detail are essential.

We are a full-service, credit union serving members of various Health Care organizations.

This position is responsible for helping our members achieve their financial goals by providing initial member contact, preparation of consumer loan applications for decision, funding the loan, disbursing the proceeds, and after-booking tracking.

Loan Application Screening

• Confirm membership eligibility
• Ensure application details are complete and accurate
• Match loan type to purpose and collateral
• Pull credit reports and assess applicant qualifications
• Gather required documents (e.g., paystubs, insurance, purchase orders)

Loan Processing and Disbursement

• Review loan conditions and verify accuracy in system (Symitar)
• Prepare and send loan documents for signature
• Disburse funds and confirm repayment methods
• Assemble and deliver loan packages to members
• Scan and track required documentation

Member & Staff Service

• Provide professional support via phone, email, and in person
• Assist members with the loan process
• Cross-sell credit union products and services
• Explain loan decisions and procedures
• Help resolve basic account issues and process transfers

Loan Auditing

• Review loan setup for accuracy (term, payment, method)
• Proofread loan documents and organize scan packages

Post-Booking Tracking

• Manage vehicle title documentation and lien placement
• Release titles and update accounts for paid-off loans
• Scan and maintain loan documents
• Track insurance coverage and follow up as needed

General Support

• Handle departmental mail and internal emails
• File documents, process billing notices
• Assist with various administrative tasks

• Quality & Accuracy:
  Pays close attention to detail, meets deadlines, and maintains data integrity.
• Decision Making:
  Uses relevant information to make informed, objective decisions.
• Transaction Processing:
  Handles tasks accurately and in a timely manner.
• Productivity:
  Maintains consistent output while following policies and procedures.

• Friendly, professional, and organized
• Excellent communication and problem-solving skills
• Comfortable with Microsoft Word and Excel
• Able to work under pressure with accuracy
• Performs basic math with precision
• Maintains confidentiality and professionalism

• High school diploma or equivalent
• Financial institution experience preferred
• Typing speed of at least 30 wpm
• NMLS certification required or ability to obtain within 60 days

HACU is an Equal Opportunity Employer

This is an onsite position