Tier 2 Helpdesk Engineer Workplace in Illinois

Tier 2 Helpdesk Engineer (#1 Best Workplace in Illinois)

Base pay range: $70,000.00/yr - $80,000.00/yr

If you’ve worked in an MSP and want to join a team that actually values its people, this is one of the best environments you’ll find. This fast‑growing Managed Services Provider supports small–mid sized businesses across Chicagoland and is known for its friendly culture, collaborative mindset, and commitment to continuous learning.

They were even ranked #1 Best Workplace in Illinois (2025). The team supports each other, leadership is hands‑on and approachable, and engineers get real opportunities to grow their skills, not just close tickets.

This role is perfect for a Tier 2 engineer who wants variety, strong mentorship, and a hybrid schedule after onboarding.

Tier 2 Helpdesk Engineer Day to Day:

• Support desktops, laptops, networks, and Microsoft 365
• Troubleshoot hardware, software, and connectivity issues
• Handle user admin, permissions, and M365/Entra tasks
• Collaborate with senior engineers on escalations
• Deliver clear, friendly, client‑focused communication
• MSP experience strongly preferred
• Basic networking knowledge
• Experience with PSA/RMM tools is a plus
• A team‑first attitude and desire to keep learning

Why People Love Working Here

• Profit sharing
• Medical, dental, vision, life & disability insurance
• 401(k) with company match
• Certification bonuses & continued learning incentives
• Telemedicine + legal assistance
• Rewards platform for gift cards & extra PTO
• Real growth opportunities within an award‑winning team

Seniority level:
Associate

Employment type:

Full-time

Job function:
Information Technology

Industries: IT Services and IT Consulting

Location:

Batavia, Illinois (Hybrid)