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Revenue Operations – Operations Specialist
Job in
Lisle, DuPage County, Illinois, 60532, USA
Listed on 2025-12-02
Listing for:
Dealer e Process
Full Time
position Listed on 2025-12-02
Job specializations:
-
IT/Tech
Data Analyst
Job Description & How to Apply Below
Maintain daily operations of the revenue engine: ensure clean data, reliable routing, responsive CRM support, and accurate product records, allowing frontline teams to sell and serve seamlessly.
MissionBe the hands-on owner of CRM health and user enablement—fix the data, clear blockers, and make the process the easiest way to work.
Core Responsibilities- Triage user tickets (access, views, lists, reports, automations) and close within SLA.
- Build/maintain Saved Views, lists, dashboards
, and routine workflow updates.
- Daily sweeps for duplicates, missing required fields, and unassociated documents.
- Maintain product mix accuracy (current and historical) on Company records;
- Monitor lead routing
, response timers, and escalation rules; keep one-sequence-per-contact guardrail intact. - Resolve ownership conflicts quickly and document outcomes.
- Prepare release notes and quickstart guides when processes or fields change.
- Run short Looms or office hours for user adoption.
- Spot-check key processes (e.g., MQL handling, handoff completeness, save-motion triggers) and log defects for fix.
- Can merge records
, correct field values, and update associations following policy. - Can unenroll contacts from conflicting sequences and reassign per routing rules.
- Recommends (but does not approve) changes to lifecycle/definitions.
- Ticket SLA: % of CRM tickets resolved on time; user CSAT.
- Data Health: duplicate rate, field completeness, doc association accuracy.
- Process Integrity: % of MQLs handled within SLA; collision attempts resolved; routing errors per 1,000 leads.
- Enablement: adoption of new views/workflows; release-note open rates.
- Works daily with Sales, Marketing, CS managers, and the Head of Rev Ops.
- Coordinates with BI/IT on integrations; with Finance for quote/contract alignment.
- 1 to 3 years of experience in CRM administration or support (Hub Spot experience preferred).
- Strong attention to detail, a service-oriented mindset, and clear written communication skills.
- Comfortable working with spreadsheets, quality assurance checklists, and light automation tasks.
- Flexible and able to manage multiple projects and tasks simultaneously.
- 1 to 3 years of experience with G Suite is required.
- A general understanding of core principles of data governance is required.
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