Business Systems Analyst- Registrar; Banner or Degreeworks

Opportunity at a Glance

The Analyst, Business Systems and Analytics delivers reporting with business/operational insights (i.e., business intelligence) and/or provides business system capability that ensures ISS provides exceptional services to ATGE. Leverages resources to provide ISS colleagues and stakeholders with data, information and insight presented in a way that enables informed decision making. The Analyst, Business Systems and Analytics builds, maintains, and improves ISS business systems and/or analytical tools.

Collaborates with internal and ATGE stakeholders including IT/Product Development and institutions, and delivers on work projects to ensure compliance, efficiency and effective delivery of ISS business systems and analytical tools.

• Administer, configure, and maintain Banner, Degree Works, and other registrar-related systems.
• Manage program and course configurations, including new codes, courses, prerequisites, and equivalencies.
• Update and maintain student degree audits using Banner CAPP (Curriculum, Advising, and Program Planning) and Degree Works Program Progress Guides (Scribe).
  • This includes creating new program codes and modifying existing ones in Degree Works Scribe based on business requirements.
• Perform daily and scheduled production maintenance, ensuring SLAs are met and updates are recorded in Salesforce CRM.
• Troubleshoot system issues, conduct root cause analysis, and implement long-term solutions to improve stability.
• Oversee system updates, validate enhancements, and integrate new functionalities to ensure accuracy and compliance.
• Provide technical support as part of the break-fix team for system errors affecting degree audits in Banner and Degree Works, identifying issues, implementing corrective measures, and supporting advising, admissions, academic tracking, and other teams.
• Identify and implement opportunities for system improvement, translating business needs into technical solutions.
• Collaborate with IT teams and stakeholders to integrate new features and enhance system performance.
• Maintain accurate and comprehensive documentation for system configurations, requirements, policies, and procedures.
• Participate in project planning and change management initiatives while ensuring compliance with institutional policies and audits.
• Follow best practices for system documentation, data security, and quality assurance.
• Perform other duties as assigned and comply with policies and standards as required by the audit group.

• Bachelor’s degree in Information systems, Business Administration, or a related field.
• 3–5 years of experience as a Business Systems Analyst, preferably with Banner, Degree Works, or similar student information systems.
• Experience in higher education and student information system support.
• Strong technical problem-solving, analytical, and troubleshooting skills.
• Experience with degree audits, including configuration. Scripting experience in Degree Works Scribe is preferred.
• Proficiency in Salesforce CRM for managing requests and tracking system issues.
• Ability to manage multiple projects, prioritize tasks, and adapt to changing needs.
• Excellent communication and collaboration skills across technical and business teams.
• Ability to work independently with moderate supervision and meet deadlines.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $42661.58 and $75065.24. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.

The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays

For more information related to our benefits please visit:

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation