PC & Media Technician

Benedictine University is an inclusive academic community, inspired by the Catholic intellectual tradition and Benedictine values. We seek employees who will contribute to the advancement of our mission by helping students shape lives of meaning and purpose as engaged citizens who care for the Earth, welcome people of diverse faiths and cultures, and promote the common good.

Job Title: PC & Media Technician
Department: Information Technology
Reports to: Supervisor of Media and Technology
Status:Full-Time, Benefit Eligible
Location: Lisle Campus

Salary: $19.23 hourly
Position Summary:

Provide essential IT technical support, including audiovisual (AV) technology, across campus. As an PC & Media Technician, you'll assist faculty, staff, and students with general IT troubleshooting, software and hardware maintenance,and classroom technology. While this is a well-rounded IT role with responsibilities including, but are not limited to, desk side computer repair,hardware and software updates, moving computer equipment across campus, general troubleshooting, and AV systems such as smart classrooms, multimedia setups,and campus events.
Essential

Job Responsibilities:


1. Receive, prioritize, schedule and fulfill help desk requests forhardware, software, network and media support in faculty and staff offices aswell as labs and classrooms. Provide ongoing maintenance and support of hardware, software, smart classroom media devices, and presentation equipment.
2. Provides staffing for the University’s walk-up Help Desk as needed with in person support, answering or making calls to users, replying to email, or responding to assigned ticketsin the Help Desk software.
3. Assist with tracking and updating of hardware and software asset inventory.
4. Coordinate outsourced hardware repairs for IT/AV equipment such as computers, AV equipment, and printers.
5. Setup and operation of AV/IT equipment at programs, events, seminars, board meetings andany other special events that occur on or off campus. Schedule and set up webvideo conferences and/or conference calls as needed for large events. Manage event requests and attend 4-2-1 meetings to ensure event requirements and setups.
6. Develop creative resolutions to current and anticipated challenges using existing technology, new technology, and new applications of technology the university already deploys.
7. Other duties as assigned.
Other Functions:
1. Customer service is integral to this position and requires a high degree of professionalism.
2. Mentor Student workers when assigned to the same tasks.
3. Assist others in IT to support special project implementations.
4. Must be punctual, reliable, and flexibility to work extended or modified hours

Minimum

Job Requirements:


Education:High School Graduate/GED Required, bachelor's degree Preferred.
Experience: Previous IT support experience preferred including customer service, hardware and software installation and configuration.
Specific

Skills:


Demonstrable knowledge of computer troubleshooting skills.
Excellent communications skills.
Excellent customer service skills.
Excellent interpersonal/human relations skills.
Ability to work with a diverse workforce and user base.
Excellent organizational and analytical skills.
Specific Knowledge, Licenses,

Certifications:

Yes. Strong proficiency in MS Windows and Microsoft 365 required. Experience in MacOS and iOS desired. CompTIA A+ certification desired.
Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk;use hands to touch, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel,crawl or crouch. The employee must frequently lift and move up to 25 poundsand occasionally lift and move up to 50 pounds.

Use of computer screen. Specific vision abilities required by thisjob include close vision, distance vision, color vision, peripheral vision,depth perception and ability to adjust focus.
The following ofcampus specific guidelines for pandemic protocols are required.
Travel (If applicable):No
Supervisory Responsibility (if applicable): No
Working Conditions: General Office conditions but some physical activity will be required with moving technology equipment around campus. May operate university carts/vehicle on occasion. May occasionally be required to cover weekend andnon-prime shift hours.
Training: Asa University employee you are required to complete all…