Personal Lines Insurance Account Manager – Hybrid, Unlimited PTO

• Location 750 Warrenville Road,Ste 400,Lisle, IL, 60532,United States
• Base Pay $65,000.00 - $90,000.00 / Year
• Job Category Insurance, Account Management , Customer Service
• Industry Insurance, Property & Casualty Insurance
• Employee Type Full Time Exempt
• Manage Others No

Who We Are. What We Do.

Connor & Gallagher One Source (CGO) is a full-service Human Capital and Risk Management partner. Since 1997, we’ve supported organizations nationwide with insurance, employee benefits, HR, payroll, retirement, recruiting, and risk management solutions. Our dedicated teams combine expertise with a hands-on service model, delivering integrated, flexible solutions that help businesses and their people thrive.

Position Summary

The Person al Lines Account Manager is responsible for delivering exceptional service to personal insurance clients while managing a book of business that includes homeowners, automobile, umbrella, recreational vehicle, and other personal insurance accounts. This role serves as a trusted advisor to clients by providing coverage guidance, handling day-to-day service needs, marketing and rating accounts with multiple carriers, and ensuring accurate documentation within the agency management system.

The ideal candidate is highly organized, customer-focused, and experienced in personal insurance coverages, carrier systems, and agency operations.

Key Responsibilities

Client Service & Account Management

• Serve as the primary point of contact for personal lines clients.
• Respond promptly and professionally to client inquiries via phone, email, and other communication channels.
• Develop and maintain strong client relationships through exceptional service and proactive communication.
• Review client insurance programs and identify coverage gaps, changes in exposure, and cross-selling opportunities.
• Provide clients with coverage recommendations and explain policy terms, conditions, exclusions, and endorsements.

Renewals & Policy Servicing

• Manage the personal lines renewal process from start to finish.
• Review renewal terms and identify opportunities for improved coverage or pricing.
• Process endorsements, policy changes, cancellations, reinstatements, and rewrites
• Handle billing inquiries and assist clients with policy-related questions.
• Ensure all client requests are completed accurately and within established service standards.
• Rate new and renewal business with multiple personal lines carriers
• Prepare and present comparative coverage and pricing options to clients.
• Communicate directly with carrier representatives to obtain quotes, resolve issues, and negotiate coverage solutions.
• Maintain strong relationships with carrier partners and stay informed on carrier appetite, products, and underwriting guidelines.

Documentation & Compliance

• Maintain complete and accurate electronic client files
• Document all client interactions, activities, and policy transactions in Applied Epic
• Follow agency workflows, procedures, and compliance requirements
• Ensure that all documentation meets agency standards and E&O best practices
• Work collaboratively with other Account Managers, Producers, Customer Service Representatives, and leadership
• Participate in team meetings, training sessions, and agency initiatives
• Support a positive, client-focused culture that emphasizes teamwork and continuous improvement

What’s in It for You

• Unlimited PTO
• Life Insurance
• Paid Holidays
• 401K
• Hybrid work model (4 days in office until training is complete then 2 days after training)

Qualifications

• Minimum 5 years of Personal Lines insurance experience in an independent agency or brokerage environment.
• Strong knowledge of personal insurance coverages including Homeowners, Automobile, Umbrella, Dwelling Fire, Flood, and Recreational Vehicles
• Experience…