Customer Quality Manager

Customer Quality Manager – Diehl Metering

Join to apply for the Customer Quality Manager role at Diehl Metering

• Achieve full customer satisfaction by balancing customer and business needs; maintain strong relationships and manage/​prioritize their claims.
• Manage 8D analyses and input data into the CAQ system.
• Conduct risk analysis and propose provisions if necessary.
• Define transactional agreement protocols.
• Prepare cost collection processes for significant claims and manage & report KPIs.

• Bachelor's degree or equivalent engineering diploma with several years of experience in quality methods, customer relations, and industrial knowledge.
• Strong in building and maintaining customer relationships, understanding needs, and finding suitable solutions.
• Expertise in quality methods (8D, Ishikawa, etc.), insurance processes, and local law; mechanical or electronic knowledge is a plus.
• Familiarity with SAP and Office software.
• Proficiency in English (German is a plus). Open to occasional domestic business travel.

• Work location:
  
  Lisle, IL
• Job Level: Professional
• Working mode:
  Hybrid
• Working time:
  Full time
• Employment contract:
  Permanent
• Division:
  Diehl Metering
• Start as soon as possible

• Professional and personal development
• Onboarding program
• Family‑owned company environment
• Extra vacation days
• Company mobile and laptop provided