More jobs:
Customer Quality Manager
Job in
Lisle, DuPage County, Illinois, 60532, USA
Listed on 2025-12-31
Listing for:
Diehl Metering
Full Time
position Listed on 2025-12-31
Job specializations:
-
Management
Program / Project Manager, Operations Manager
Job Description & How to Apply Below
Customer Quality Manager – Diehl Metering
Join to apply for the Customer Quality Manager role at Diehl Metering
Responsibilities- Achieve full customer satisfaction by balancing customer and business needs; maintain strong relationships and manage/prioritize their claims.
- Manage 8D analyses and input data into the CAQ system.
- Conduct risk analysis and propose provisions if necessary.
- Define transactional agreement protocols.
- Prepare cost collection processes for significant claims and manage & report KPIs.
- Bachelor's degree or equivalent engineering diploma with several years of experience in quality methods, customer relations, and industrial knowledge.
- Strong in building and maintaining customer relationships, understanding needs, and finding suitable solutions.
- Expertise in quality methods (8D, Ishikawa, etc.), insurance processes, and local law; mechanical or electronic knowledge is a plus.
- Familiarity with SAP and Office software.
- Proficiency in English (German is a plus). Open to occasional domestic business travel.
- Work location:
Lisle, IL - Job Level: Professional
- Working mode:
Hybrid - Working time:
Full time - Employment contract:
Permanent - Division:
Diehl Metering - Start as soon as possible
- Professional and personal development
- Onboarding program
- Family‑owned company environment
- Extra vacation days
- Company mobile and laptop provided
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