EyeCare Advisor

Requisition : 911900

Store #: 001303 Lens Crafters

Position: Part-Time

Lens Crafters is a place for visionaries. We have a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do centers around sight – because quality care helps us see the joy in life, and learning from the best makes us all better. We are committed to delivering a high‑quality, personalized eye‑care experience to every customer who walks through our doors.

The Eye Care Advisor creates exceptional value in the lives of our customers by delivering the Lens Crafters Experience. They ensure all patients receive the highest quality optometric care and deliver the store’s key performance indicators by integrating the brand story and ensuring flawless execution of the patient experience. They seamlessly link the doctor and retail functions together.

• Greets customers within 30 seconds.
• Answers the telephone within 3 rings in a friendly, courteous manner.
• Explains required paperwork, tests, products, and services.
• Reviews prescriptions and patient information carefully; identifies special needs and consults with Optician, Managing Doctor, or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment booking/scheduling procedures and computer operation.
• Organizes and files patient records in accordance with HIPAA.
• Places contact lens orders, processes shipments, and submits invoices for payment.
• Operates the POS system terminal, inputting customer/patient and prescription information accurately.
• Collects proper payment following company security procedures and retains proper change for various transactions.
• Explains the “One Hour” processing and expected delivery times to customers.
• Maintains the appearance of the store and ensures visual displays meet company guidelines.
• Maintains a safe working environment for all associates and patients.
• Responds quickly to changes in store promotions with appropriate staff communication and point‑of‑purchase materials.

• Demonstrates good product knowledge and accurately describes the features and benefits of lenses and frames.
• Assists the customer in selecting frames and lenses suited to their vision, lifestyle, and budget.

• Performs pre‑examination testing with accuracy and explains all measurements to patients.
• Uses clinical and product knowledge to coach patients on contact lens care and handling.
• Maintains and disinfects contact lens inventory and provides clinical support to the optometrist as needed.

• High school graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Ability to solve problems.
• Familiarity with cash register, computers, and calculators.
• Organizational skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

Pay Range: $22.73/hour. Employee pay depends on geography, experience, qualifications, and local minimum wage requirements. Competitive bonuses and commissions may be offered as part of the total rewards package.

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 (provide your name, job r, and contact info) or email HRC

We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, gender, national origin, social origin, marital status, disability, sexual orientation, religion, age, or other legally protected characteristics.