Senior Community Manager

Senior Community Manager - Manufactured Housing

The Senior Community Manager is responsible for all operational and financial aspects of two or more assigned properties. The Senior Community Manager will maximize the property’s net operating income and otherwise facilitate optimum performance of each assigned property, which includes effectively managing personnel management, leasing, collections, resident services, maintenance, risk management, expense control, revenue enhancement, capital improvements, information reporting, and compliance with applicable laws and company policies.

Interviews, hires, trains, and supervises property staff if present.

Plans and prepares associate work schedules, assigns tasks and delegates work, monitors job progress and workflow, reviews work for timeliness and accuracy, and appraises work performance.

Implements Associate performance actions, such as raises, promotions, discipline, terminations, etc.

Resolves Associate disputes, promotes Associate retention and controls Associate turnover.

Approves all prospective resident applications, discounts and renewal leases, and signs all leases.

Responsible for collecting, approving, and submitting leasing and other bonuses timely and accurately.

Maintains budgeted occupancy levels, budgeted rental rates and other property goals.

Prepares, executes and monitors operating budget, ensures expense control and maintains effective rental collections.

Prepares, analyzes and evaluates property status reports, such as financial statements and variance and occupancy reports.

Accurately prepares and submits property invoices and payroll information in accordance with established guidelines.

Monitors current market trends and conditions relevant to the property or properties and utilizes knowledge to develop strategies for maintaining comparable rents and occupancies.

Planning and executing marketing and advertising campaigns to attract new residents and retain existing ones.

Develop market survey.

Demonstrates social media activity and experience in managing and creating engaging content across various platforms.

Manages resident issues such as neighbor disputes, renewal terms, and maintenance repairs.

Manages vendor selection and vendor relations, so as to ensure quality performance.

Manages petty cash.

Maintains organized file system for resident information and personnel records.

Audits property files and various status reports to ensure they are being completed timely and accurately.

Performs property inspections, to ensure visual appeal of property and maintain hazard‑free conditions.

Communicates with supervisor and/or property owners regarding the overall function of the property.

Responsible for reporting general liability claims, workers compensation claims, and property loss claims timely and accurately.

Ensures excellent customer service to prospective and current tenants, and promotes a quality living experience for all residents.

Responsible for shopping competitive properties.

Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.

Prepares and practices emergency plan, including evacuation, earthquake or inclement weather drills, and determines where people will go in the event of an emergency or disaster.

Promote and participate in Company‑Sponsored training programs and ensure subordinate associates participate in all training classes within required time frame.

Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.

Complies with all Company National Standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.

High school diploma or equivalent.

Minimum of 3 years property management experience (can include combination of leasing, assistant manager, and/or property manager experience).

Ability to read, write, understand, and communicate in English.

Ability to use a personal computer and has working knowledge of email, Microsoft Word, Excel, and Entrata or other on‑site accounting software.

Ability to…