Automotive Franchise Operator​/General Manager Weekends Off | Lititz

Automotive Franchise Operator / General Manager Job Overview

Job Title:

Automotive Franchise Operator / General Manager

Location:

100 Crosswinds Drive, Lititz, United States, 17543

Christian Brothers Automotive is currently seeking a Franchise Operator to lead the team at this state‑of‑the‑art facility. This person will need to strive to provide unmatched service to both our customers and their vehicles while maintaining honesty and integrity in all communications and service recommendations. The Franchise Operator position is directly responsible for all aspects of the location operations.

• Implement the Christian Brothers Automotive system to achieve store profitability goals
• Develop and implement local marketing activities
• Recruit, hire, and train local employees as required
• Follow‑up communication with customers after repairs are completed
• Manage web portal and online presence
• Manage all employees through coaching and career skill development

• At least 5 years experience in automotive repair, preferably in Fixed Operations and/or Service Management
• Must have strong interpersonal/communication skills
• Strong customer service focus
• Ability to effectively lead and manage service manager/writer position
• Ability to effectively lead and manage automotive technicians
• Solid track record in automotive repair estimating and repair order generation
• Significant experience in KPI reporting (ticket averages, car count, labor and parts reporting)
• Significant experience in retail sales/service
• Windows PC skills, including MS Office
• Tek Metric or similar shop management system experience

• Being on your feet for the majority of the workday (standing, walking, etc)
• Occasionally lifting and carrying objects over 50 lbs.
• Driving manual transmission vehicles
• Keeping a brisk work pace in a high‑volume environment
• Communicating clearly with customers and team members via phone and computer

• Compensation Up To $150k for Highly Qualified Candidates
• Closed Every Weekend To Spend Time With Family & Friends
• Employer‑paid Financial Wellness Program and App, Smart Dollar & Every Dollar
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching Retirement Plans
• On‑Going Training & Career Advancement
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture‑level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full‑time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application.

If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information is kept confidential according to EEO guidelines.
Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive is an "At‑will" employer.