Director of Graphic Design

Job Summary

Design & Media makes things work at Webstaurant—for our customers, our employees, and our brands. We solve problems with craft and creativity.

We’re looking for a Director of Graphic Design who brings clarity, direction, and momentum to our growing creative organization. This role leads multiple design managers and team leads, guiding a 30-person graphic design team that shapes the visual expression of our brands. The Director ensures our design practice consistently produces excellent experiences, recognizable brands, and forward-thinking creative work that advances business goals

The right person balances creative vision with operational structure. They know how to lead design leaders, build scalable systems, and partner cross-functionally to make design a strategic advantage for the business.

Creative / Practice (20%)

• Define and uphold the creative vision, standards, and methodology for the design organization
• Champion design quality and consistency across all touchpoints
• Ensure design work reflects a clear understanding of brand, customer, and business context
• Provide strategic creative direction and constructive feedback to managers and leads

People (25%)

• Lead and mentor design managers and leads, supporting their growth as both creative and people leaders
• Foster a culture that values collaboration, curiosity, and craft
• Partner with senior leadership on hiring, performance, and development plans
• Maintain strong team health through clear expectations, communication, and accountability

Business (30%)

• Align design priorities with core initiative sand marketing strategies
• Partner with cross-functional leaders to plan, scope, and resource
• Advocate for design as a driver of measurable business value and brand equity
• Translate business needs into clear creative direction and frameworks for execution

Operations (25%)

• Build and maintain processes that support efficiency, transparency, and high output
• Oversee staffing and capacity planning across teams
• Ensure smooth coordination and communication between design, content, marketing, and production teams
• Continuously refine how work moves from intake to delivery to improve quality, efficiency and team experience