Inbound Customer Service Retention Representative

201 Bucky Drive, Lititz, Pennsylvania 17543

Tru Green accepts applications on an ongoing basis.

Inbound Customer Retention Representative

201 Bucky Drive, Lititz, PA 17543

Paid Training | Weekly Pay | Career Growth | Customer-Focused Culture

Ready for a career where your people skills can shine?

Our Lititz, PA team welcomes candidates from Lancaster, Manheim, Mount Joy, Ephrata, East Petersburg, Lebanon, and offers a supportive environment where you'll help customers find solutions and create positive experiences. If you're looking for growth, development, and a team that wants to see you succeed, this is the opportunity you've been looking for.

What's In It for You?

• $18 Hourly Pay – Paid Weekly!
• Performance-Based Incentive Opportunities
• Paid time off, Sick time, and holidays
• Employee Discounts on Tru Green Services
• Supportive Team Environment
  - Work alongside teammates and leaders who are invested in your success.
• Career Growth Opportunities
  - Clear pathways to develop your skills and advance your career.
• Paid Training and Ongoing Development
  - Gain the tools, knowledge, and confidence to thrive.
• Benefits Package
  - Medical, dental, vision, and 401(k) with company match (eligibility begins at 30 days)

What You'll Do

Build relationships with customers, understand their needs, and help them get the most value from their Tru Green services. Using active listening and problem-solving skills, you'll provide solutions that strengthen customer loyalty and create positive outcomes.

What To Expect

• Supportive leaders and teammates committed to helping you succeed.
• Comprehensive training on our products, services, and customer experience standards.
• Real-time coaching and best practices to help you deliver exceptional customer service.
• Continuous opportunities to build your communication, problem-solving, and relationship-building skills.

What You'll Need

• Ability to use active listening, problem-solving, and relationship-building skills to address customer concerns and deliver solutions that support customer retention.
• Excellent written and verbal communication skills for professional business interactions
• Proficiency with Microsoft Office applications and the ability to quickly learn new systems and technology
• Familiarity with social media applications (Facebook, Instagram, Linked In)
• Ability to learn, retain, and apply product, service, and company knowledge to effectively assist customers and support business objectives.
• Ability to accurately interpret and consistently apply company policies, procedures, and service standards.
• Strong typing and data-entry skills with attention to detail and accuracy
• Comfortable performing basic mathematical calculations, including percentages, ratios, and decimals, with a high level of accuracy.
• Strong organizational and time management skills with the ability to prioritize tasks, stay organized, and maintain dependable attendance.
• Ability to work independently with confidence while benefiting from ongoing coaching, leadership support, and collaboration within a customer-focused team environment.
• Ability to effectively navigate multiple systems while accurately documenting information and actively engaging with customers in real time.
• High school diploma or GED required and/or up to one year of related customer service experience, training, or an equivalent combination of education and experience preferred.
• Comfortable consenting to a criminal background check
• Ability to speak, read, and write English fluently
• Ability to perform the essential functions of the job with or without reasonable accommodation
• Must be at least 18 years old at the time of hire

Why Tru Green?

For more than 50 years, Tru Green has helped homeowners achieve healthier, greener lawns. As a member of our Inbound…