IT Support Technician - Contractor

Summary We are looking for an IT Support contractor to provide on-site IT support to business users for our Continuing Care Retirement Community client located in Lititz, PA. This role serves as initial point of contact and provides day to day technical support to end users.

• Install, configure and troubleshoot computer hardware and software
• Assist with system access,account setup and change requests
• Monitor helpdesk ticketing system queue and act as primary point of contact
• Coordinate break/fix work with company MSP including deliveries and installs
• Manage IT projects as needed and assist with departmental projects

• Excellent problem solving and troubleshooting skills
• Detail-oriented approach to tasks
• Customer service-oriented attitude

• A+/Net+/Microsoft certifications strongly preferred
• Basic knowledge of LAN/WAN networks and TCP/IP troubleshooting
• Strong reading, writing and verbal communications skills
• 3+ years IT experience including supporting a Microsoft Windows environment
• Experience with Microsoft 365 including SharePoint and Teams
• Capable of working independently as well as part of a team
• Flexible, quick learner who is resourceful, perseveres and understands the value of documentation
• The ability to communicate and work with all levels of staff who possess varying degrees of technical skills
• Be able to do physical work including squat, kneel, crawl, use/work on a step ladder, sit, walk and stand for sustained periods as well as the ability to lift up to 25 pounds if needed
• Flexibility to work on-site in Lititz, PA for approximately 20 hours a week

Job Type: Contractor
Rate: $30-40/hour