Systems Support Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Lititz, PA, US

2 days ago Requisition

Salary Range: $31.00 To $34.75 Hourly

Ready to turn your passion into a career? Do you dream of working in a dynamic and fast-paced logistics environment, supporting major events in sports, music, automotive, fine art, and film? Want the chance to collaborate with some of the biggest names in entertainment, media and luxury? Look no further! We’re looking for talented and passionate individuals like you to join our logistics team.

The Rock-It Company provides mission-critical specialty logistics for complex, time-critical operations around the world. Built on a 48-year legacy, Rock-It brings together specialized expertise across concert touring, major sporting events, broadcast, film and television, experiential activations, workforce infrastructure and rapid response, as well as the transport and protection of fine art, rare automobiles and other irreplaceable assets. With a network spanning more than 160 countries, Rock-It provides the expertise and global execution required when there is little margin for error.

Location: Lititz, Pennsylvania

Work Schedule: Regular business hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. This is an non-exempt position and may require additional hours as necessary to meet business and operational needs.

The full-time Systems Support Specialist
will work from our Lititz, Pennsylvania office, and serve as a source of technical assistance and support to the local user community for data, voice, video, hardware, and software. You will respond to calls for break/fix, moving/relocating, and new setup of equipment, leveraging your knowledge and skills to assist the user in fixing the problem, or upscale the issue to the appropriate person.

The System Support Technician is self-driven to follow all department processes and procedures, has the expertise to execute accurate, high-quality work with autonomy, and possesses the judgment to refer questionable situations to their supervisor. In this role, you will work side-by-side with seasoned IT leaders, deepen your expertise across all types of technical support work, and build a strong foundation from which to grow your career in the industry.

• Serve as a technical resource person for equipment maintenance and hardware/software purchases; provide training for employees and new hires in computer operations and the use of peripheral equipment
• Learn and provide user support and training for Cargo Science, the company’s proprietary logistics system; create and deactivate users as needed
• Create and maintain critical company resources, including Microsoft Active Directory and Exchange accounts
• Monitor, add, update, and maintain IT helpdesk tickets; properly document all ticket resolutions and follow up with all parties involved to ensure the problem was resolved to their satisfaction
• Track computer software and hardware operating status; ensure that computers, printers, and other peripherals are in operating order by performing maintenance and resolving issues, as necessary
• Set up & install new equipment including desktops, laptops,