Product Manager-Quality and Customer Solutions

Heartland Technology Group

Description:

The Product and Quality Manager is responsible for ensuring Heartland's products meet customer needs, quality standards, and commercial objectives. This role leads the Product, Quality, and Label Support functions to define product specifications, manage product portfolios, improve quoting and material selection accuracy, oversee artwork and proofing workflows, and drive reduction in customer complaints and manufacturing defects. The position develops and leads cross‑functional initiatives that enhance customer satisfaction, operational efficiency, and revenue growth while maintaining or improving profitability.

• Modeling and reinforcing Core Values
• Insight‑driven customer solutions that support growth and profitability
• Team member development and performance improvement
• Reduced complaints, returns, and quality issues
• Accurate and timely quoting, materials, samples, and proofs
• Improved manufacturability, reduced waste, and consistent specifications
• Aid in management of commercial operations

• Translate customer and market needs into defined product specifications and material constructions
• Manage product line plan from product concept through ongoing maintenance and discontinuation, including product changes, enhancements, cost‑optimized alternatives and other portfolio optimization initiatives
• Rationalize product lines to reduce complexity and improve profitability
• Lead cross‑functional product development efforts within defined budget and timelines
• Support demand and product trend analysis for commercial and operations planning
• Monitor competitive offerings and communicate differentiators to Sales
• Stay informed on industry materials, technology, equipment, and converting capabilities and provide recommendations that support Heartland's asset strategy and long‑term product direction

• Oversee the Quality team, testing protocols, and specification verification
• Manage and evolve the quality management system and practices
• Lead investigations, corrective actions, and root cause analysis for complaints and returns
• Conduct audits, monitor compliance, and report quality performance metrics
• Maintain product quality standards, documentation, and revision control
• Serve as authority to accept/reject products, and guide remediation steps with Production
• Partner with internal and external customers on quality expectations and resolutions

• Lead the Label Support team responsible for quoting, samples, materials, and artwork flow
• Ensure accurate material selection, adhesive recommendations, and application suitability
• Oversee customer art setup, proofing standards, and approval timeliness
• Improve process reliability from quote through production handoff
• Provide manufacturability guidance to improve service and quality
• Maintain pricing parameters and quoting accuracy standards
• Support Sales and Customer Service with product capability guidance
• Maintain and ensure accuracy of product data, specifications, and configurations within the ERP system to support quoting, production, costing, reporting, and decision‑making

• Serve as the central coordination point for product, quality, artwork, and specifications
• Provide tools, education, and training to Sales, Customer Service, and Operations
• Lead without direct authority across teams, sites, and functional boundaries
• Communicate performance metrics, trends, risks, and opportunities
• Influence resourcing, prioritization, and execution of product and quality initiatives
• Understand current and emerging manufacturing assets, capabilities, and constraints to support strategic planning across Operations and Leadership

• 3 years experience in Product Management, Quality, Manufacturing, or related field
• Strong leadership experience managing teams and cross‑functional initiatives

• Knowledge of printing, converting, adhesives, labeling applications, or manufacturing preferred

• Bachelor's degree in Business, Engineering, or related field preferred
• Proficient in the use of a PC, Microsoft Office (Word, Excel, PowerPoint, Outlook) and CRM Systems

Equal Opportunity Employer - Including Disabled and Veterans

Salary Description :
Pay Based On Experience