Senior Inside Sales Representative

Senior Inside Sales Representative – Heartland Business Systems

Job Type: Full-time

The Senior Inside Sales Representative (Sr. ISR), supporting Solutions Consultants, introduces product offerings throughout the entire sales process to established accounts. The Sr. ISR ensures quality of work, delivers excellent customer service, and increases sales, building long‑term consultative relationships with current customers to expand service breadth and improve overall results within the Sales organization.

• Quote and process orders for high‑end solutions, including phone systems, network and servers, virtualization, etc.
• Work closely with vendors/manufacturers to negotiate discounts and proper pricing as required.
• Manage all aspects of the sales, service, and support cycles from beginning to end to ensure all quoted products and services are delivered and installed as expected.
• Partner with internal resources for scheduling of services and product delivery.
• Provide post‑install support, follow up with customers to ensure all concerns are addressed and hardware/software registrations recorded for future tracking.
• Achieve individual sales goals determined by account load and line of business.
• Reach expected monthly sales goals of the assigned sales team.
• Gather information from clients and partners to plan and schedule client meetings and other events, and assist with the coordination of client projects.
• Maximize existing client relationships by being the main point of contact for all assigned customers and facilitate resolution of all matters internal to Heartland.
• Act as liaison between Accounting and Solutions Consultants for collection issues, order questions, service block follow‑up, missing signatures, and other problem situations; escalating urgent issues as needed.
• Understand solutions currently utilized by customers to identify new opportunities and communicate these to the appropriate solutions consultant.
• Handle complex issues and problems, referring only the most complex to higher‑level staff.
• Provide innovative ideas on sales support process improvements; collaborate with other ISR’s to build a team atmosphere.
• Assist Solutions Consultants in delivering quarterly business reviews to clients.
• Assist with training or answering questions for less experienced Inside Sales Representatives.
• Perform other duties as assigned.

• Accountability – Ability to accept responsibility and account for actions.
• Accuracy – Ability to perform work accurately and thoroughly.
• Ambition – Drive to achieve personal advancement.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Customer Oriented – Ability to take care of customers’ needs while following company policy.
• Communication, Written – Ability to communicate in writing clearly and concisely.
• Detail Oriented – Ability to pay attention to the minute details of a project or task.
• Problem Solving – Ability to find a solution for or deal proactively with work‑related problems.
• Sales Ability – Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.

• Bachelor’s Degree or equivalent experience.
• 2+ years in an Inside Sales/Account Specialist role in an IT‑related field.
• High level of attention to detail, aptitude to learn, and ability to effectively multitask and manage multiple projects.
• Proficiency using a computer and working with Microsoft Office software.

• 4+ years IT industry experience.

• Ability to prospect, assess needs, overcome objections, and close sales via telephone and in person.
• Certifications such as Cisco Blackbelt and/or Microsoft AZ‑900.

Heartland Business Systems is an Equal Opportunity Employer. We welcome applicants of all backgrounds, including individuals with disabilities and veterans.