Aquatics Supervisor - Programs & Services
Job in
Little Elm, Denton County, Texas, 75806, USA
Listing for:
Town of Little Elm
Full Time
position
Listed on 2026-01-01
Job specializations:
-
Management
Event Manager / Planner
Job Description & How to Apply Below
*** This position is eligible for a Hiring Incentive up to $2000***
Primary
Job Duties The Supervisor – Programs and Guest Services provide year-round oversight for The Cove at the Lakefront®. This position recruits and supervises aquatic division staff, develops and implements procedures and programs, and directs daily operations to drive sales, ensures safety, and provides an exceptional guest experience. The Supervisor also collaborates with the Aquatics Division Manager and Assistant Manager to administer a division budget and meet cost-recovery goals.
The Supervisor has an opportunity to provide oversight at a unique aquatic park in a growing and diverse community. The position creates a culture of servant leadership through conceptualization, stewardship, and building of community. The candidate must be highly motivated and strive for success by demonstrating Little Elm’s Core Values of Integrity, Customer Service, Efficiency, and Innovation.
Essential Job Functions
Supervises front desk and program staff including making decisions and recommendations involving recruiting, hiring, coaching, and performance. Ensures efficient staff performance to successfully execute daily ticketing, program, and member operations.Coaches staff and provide regular training to ensure they meet or exceed customer service and safety standards.Manages operations and ensures proper functionality of The Cove at the Lakefront® aquatic park including the general maintenance and cleanliness of the facility.Assists in creating and implementing an emergency action plan and other operational policies/procedures; evaluates and adjusts policies/procedures on an ongoing basis.Implement strategic sales, membership, and programming plans to maximize revenue and guest attendance. Generates and analyzes reports to measure and track performance.Monitors inventory of and procures program, membership, and retail supplies.Supervises customer service, ticketing, and membership operations. Develop and implement strategies for member recruitment and retention.Evaluates new and existing programs and services. Identifies community needs and monitors industry trends/innovations. Makes recommendations to meet business and service goals.Utilizes recreation management software to enroll participants in membership services, programs, and events, book reservations, maintain customer databases, and generate reports. Trains staff to do the same.Responsible for compliance with safety/industry regulations and meeting customer service standards.Instills and maintains servant leadership principles with staff and creates a culture of accountability.Develop strategies to motivate staff to achieve goals and meet safety and customer service standards.Enforce facility rules and policies promptly and courteously; coaches staff to do the same.Assists in preparing and implementing the division budget; regularly monitors revenues and expenses.Use discretion and sound judgment regarding procurement and purchasing decisions in compliance with Town policies.Assists with implementing marketing and social media strategies, including input of information for social media, websites, and other communications.Creates weekly work schedules for front desk staff. Prepares and monitors staff payroll.Responds to and resolves customer complaints, questions, and suggestions.Performs manager-on-duty responsibilities, as well as facility opening and/or closing procedures.Collects revenue and prepares detailed records relating to revenue collection.Assists with development, planning, and implementation of special events; works special events as needed.Must be able to work a varied schedule including nights, weekends, and holidays.Completes other duties as assigned.As a leader, must operate under the Town’s four core values of Integrity, Customer Service, Efficiency, and Innovation.Education/Training/Experience
A bachelor’s degree from an accredited college or university with major course work in recreation, leisure studies, physical education, public administration, business administration, or related field preferred. Two years of aquatic management experience including…
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