Warranty Analyst

Join to apply for the WARRANTY ANALYST role at Dassault Falcon Jet
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Under the direction of the Supervisor of Warranty Administration, the Warranty Analyst will actively seek all relevant information for proper claim adjudication (vendor/customer information, Dassault policies, agreements, etc.), evaluate claim coverage for program applicability, ensure proper accounting through processing credits and debit notes, report on assigned claim activity, negotiate and recover cost from vendors/repair agents, represent the DFJ Warranty department in front of vendors, customers and Dassault front‑line personnel, and update activity metrics as directed by management.

• Actively seek all relevant information for proper claim adjudication (vendor/customer information, Dassault policies, agreements, etc.).
• Prepare documentation for debiting or crediting customers, process claims (warranty and commercial program), categorize expenses, and produce documents and reports as required by the Warranty Supervisor.
• Document and support all claim coverage decisions.
• Adjudicate both customer and vendor claims, maximizing cost recovery for DFJ while complying with all existing commercial and warranty policies.
• Responsible for customer and vendor follow‑up to ensure timely dispute resolution.
• Analyze and report on cost recovery trends.
• Coordinate/assist all Dassault support personnel requests (e.g., Spares Account Reps, Field Service Reps, Customer Service Managers).
• Assist in the preparation of company documents (e.g., work instructions, decision letters) and SAP reports related to claim adjudication.
• Recover non‑repairable parts from customers and seek replacement from manufacturers.
• Initiate invoices, credits or payments to customers based on warranty adjudication.
• Prepare reports (using SAP, Excel) as directed by management.
• Prepare and process cross‑billing activity between DFJ and DA.
• Assist in updating a vendor commercial and coverall policies database from vendor agreements information and coordinate with Dassault Aviation.
• Other duties may be assigned by management to meet department or business objectives on an as‑needed basis.

Assist the Spares Account Coordinators / Representatives, accounting and other departments with resolution of claim‑related invoice disputes.

• 4 years’ college degree (preferably technical or aviation) or equivalent experience.
• Minimum of three (3) years of general Falcon programs experience.
• Minimum of two (2) years of experience in a customer or vendor‑facing position with proven ability to communicate effectively with customers or vendors and address their concerns.
• Solid understanding of business and attention to detail.
• Excellent verbal and written communication skills; ability to communicate professionally with both internal and external customers.
• Strong negotiator capable of navigating complex discussions to secure favorable outcomes while maintaining positive stakeholder relationships.
• Ability to handle multiple tasks and coordinate with cross‑functional groups to keep schedules and deadlines.
• Self‑starter who takes initiative and works with minimal supervision.
• Proficiency in PC Windows business software, with a strong focus in Excel.
• Proficiency in the use of SAP.

• FAA A&P license (desired).
• Aviation experience.
• Knowledge of accounting principles.
• Bachelor of Science or related studies.
• French or Spanish fluency.

Office environment. Occasional overtime and weekend work to meet deadlines.

The compensation for this position typically falls between $60,000 and $80,000 per year. The position is eligible for overtime and may be eligible for a sign‑on bonus, shift differential or relocation assistance. The final compensation offered to a successful candidate will depend on various factors, including experience, education, certifications, geographic location and shift.

Benefits include comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, a 401(k) plan with company match, life insurance, disability benefits, supplemental insurance, group legal coverage, paid time off, tuition reimbursement, employee discounts and more.

We proudly provide competitive pay, quality benefits and programs that support your career advancement and personal development. Our benefits are designed to support you and your family's health and wellbeing, help you secure a strong financial future and empower you to be successful in all aspects of your work and life.